Program Director (MOC NWT)

Goddard Riverside Community Center•New York, NY

About The Position

Goddard Riverside is a partner in the Manhattan Outreach Consortium, a borough-wide initiative serving unsheltered people through collaboration with community partners and healthcare agencies throughout Manhattan. The Program Director provides leadership and oversight for Goddard Riverside’s Night and Weekend Team Street Outreach Program. The role ensures systematic canvassing of three Manhattan catchment areas, timely engagement with people experiencing street homelessness, and connection to appropriate services. The director works closely with internal case management and program teams to coordinate care and support continuity from initial street engagement into ongoing case management. The position oversees day-to-day program operations, including approximately 36 full-time staff, several part-time and per-diem staff, and weekend, evening, and overnight supervisors. The schedule is Monday through Friday, 9 a.m. to 5 p.m., with flexibility to work alternate shifts as needed to support a 24-hour, seven-day-a-week program. Additional remote time is included. The role also requires some evenings, overnights, and weekends, and participation in four overnight counts each year.

Requirements

Master’s degree in Social Work with LMSW or LCSW; candidates within three months of obtaining their LMSW may be considered.
Experience working with unsheltered individuals and people experiencing mental health and/or substance use disorders.
Valid driver’s license and a driving record that meets the agency’s auto insurance requirement.
Proven leadership ability and a collaborative, team-oriented approach.
Strong operational and program management skills.
Ability to interpret policy and monitor staff adherence.
Ability to balance competing priorities, resolve conflicts, and manage high-volume communication with multiple stakeholders.
Excellent verbal and written communication skills.
Strong organizational skills and consistent, timely follow-up.
Ability to develop, implement, and manage effective systems and processes.
Ability to work independently while partnering with senior leadership and agency resources as needed.
Sound judgment, particularly in fast-moving and high-stakes situations.
Proficiency in Microsoft Office.
Ability to learn database systems, including StreetSmart, MOCAP, and CARES.

Responsibilities

Oversee day-to-day operations and administration of the outreach program.
Develop and maintain a street outreach plan to ensure comprehensive, consistent coverage of Manhattan and connect people in need with internal outreach case management teams.
Coordinate care and address gaps between street engagement and connection to services in collaboration with internal case management, clinical, and program teams.
Monitor service delivery and accountability by reviewing vehicle GPS data, case notes, call logs, shift reports, and other documentation.
Uphold the quality and integrity of program services.
Represent the program at Manhattan Outreach Consortium meetings as needed.
Join outreach teams in the field as needed to observe, support, and monitor service quality.
Manage Code Blue and Code Red team assignments and ensure timely follow-up.
Obtain 9.58 designation and assist with assessing and completing client removals in the field when needed.
Oversee the on-call schedule and rotation, and participate in on-call coverage.
Supervise Team Supervisors consistently and ensure they spend sufficient time in the field supporting and developing staff.
Manage union and non-union employees in accordance with agency policy and collective bargaining agreements, including introductory and annual performance evaluations.
Oversee disciplinary processes for program staff.
Lead team meetings and keep staff informed through regular communication and updates.
Manage payroll approvals.
Oversee upkeep of program office space in coordination with Facilities and IT.
Perform other duties as assigned.