Program Director (MOC NWT)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

2d•$90,000 - $95,000

About The Position

Goddard Riverside is a partner in the Manhattan Outreach Consortium, a borough-wide initiative serving unsheltered people through collaboration with community partners and healthcare agencies. The Program Director leads and oversees Goddard Riverside’s Night and Weekend Team Street Outreach Program, ensuring comprehensive canvassing across three Manhattan catchment areas, timely engagement with people experiencing street homelessness, and connection to appropriate services. The director coordinates closely with internal case management and program teams to support continuity of care from initial street engagement into ongoing case management. The role oversees day-to-day operations of a program with approximately 36 full-time staff, as well as part-time and per-diem staff and weekend, evening, and overnight supervisors. The regular schedule is Monday through Friday, 9 a.m. to 5 p.m., with flexibility to work alternate shifts as needed to support a 24-hour, seven-day program. Additional remote time is included. The position also entails outdoor and indoor work in all weather conditions, participation in four quarterly overnight counts each year, and some evening, overnight, and weekend work.

Requirements

Master’s degree in Social Work with an LMSW or LCSW; candidates within three months of obtaining their LMSW may be considered.
Experience working with unsheltered individuals and people experiencing mental health and/or substance use disorders.
Valid driver’s license and a driving record that meets the agency’s auto insurance requirements.
Proven leadership ability and a collaborative, team-oriented approach.
Strong operational and program management skills.
Ability to interpret policy and monitor staff adherence.
Ability to balance competing priorities, resolve conflicts, and manage high-volume communication with multiple stakeholders.
Excellent verbal and written communication skills.
Strong organizational skills and consistent, timely follow-up.
Ability to develop, implement, and manage effective systems and processes.
Ability to work independently while partnering with senior leadership and agency resources as needed.
Sound judgment, particularly in fast-moving and high-stakes situations.
Proficiency in Microsoft Office.
Ability to learn database systems, including StreetSmart, MOCAP, and CARES.

Responsibilities

Oversee day-to-day operations and administration of the outreach program and its staff.
Develop and maintain a street outreach plan ensuring comprehensive and consistent coverage of Manhattan and connection of people in need to outreach case management teams.
Coordinate care with internal case management, clinical, and program teams, closing gaps between street engagement and service connection.
Monitor service delivery and accountability through vehicle GPS data, case notes, call logs, shift reports, and other documentation.
Uphold the quality and integrity of program services.
Represent the program at monthly Manhattan Outreach Consortium meetings as needed.
Join outreach teams in the field as needed to observe, support, and monitor service quality.
Manage Code Blue and Code Red team assignments and ensure timely follow-up.
Obtain 9.58 designation and assist with assessing and completing client removals in the field when needed.
Oversee the on-call schedule and rotation, and participate in on-call coverage.
Supervise Team Supervisors consistently, ensuring they spend sufficient time in the field supporting and developing staff.
Manage union and non-union employees in accordance with agency policy and collective bargaining agreements, including introductory and annual performance evaluations.
Oversee disciplinary processes for program staff.
Lead team meetings and communicate regular updates to staff.
Approve payroll.
Oversee upkeep of program office space in coordination with Facilities and IT.
Perform other duties as assigned.