Assistant Program Director (Baxter)

Goddard Riverside Community Center • Elmhurst, NY

1d • Onsite

About The Position

Goddard Riverside is a social services organization serving more than 20,000 people throughout New York City. It operates permanent supportive housing residences and a transitional residence for adults experiencing homelessness. The Assistant Program Director supports and supervises case managers, Housing Specialists, and Harm Reduction Specialists, and assists the Program Director with daily operations. The primary goal is to help individuals achieve stable permanent housing using a harm reduction and housing-first model.

The position is based in the Safe Haven housing building where clients reside and works Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. The salary range is $73,000 to $76,000. The offer depends on relevant experience and preferred qualifications.

Requirements

• Bachelor’s degree in a social service-related field.
• Supervisory experience.
• Strong understanding of harm reduction and housing-first models.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and leadership ability.
• Excellent judgment and ability to handle crises effectively.
• Ability to work in a fast-paced residential environment.
• Excellent problem-solving skills.
• Computer literacy and proficiency in Microsoft Office Suite.
• High level of computer literacy.
• Ability to use or learn electronic databases, programs, and funder-related software as needed.
• Moderate computer work and occasional lifting of up to 30 pounds, including client belongings; walking and climbing stairs to visit clients and access community spaces.

Nice To Haves

• LMSW.
• Experience working in a shelter or Safe Haven.
• Experience with individuals with substance use issues, mental illness, or unsheltered status.
• Bilingual in English and Spanish.
• Familiarity with cloud-based payroll platforms such as Paycom, including supervisor or manager functionality.

Responsibilities

• Directly supervise and conduct regular individual supervision for four Case Managers, two Harm Reduction Specialists, and one Housing Specialist.
• Participate actively and collaboratively on The Baxter management team.
• Help run regular clinical staff meetings and, when the Director is absent, all-staff meetings.
• Ensure ongoing staff training on client care, agency policies, and best practices, arranging outside training as needed.
• Oversee and respond to crisis situations, and debrief with staff and clients.
• Assist the Director with preparation for internal and external audits, including creating and reviewing Corrective Action Plan submissions.
• Facilitate consistent program policies and procedures using a harm reduction and housing-first model.
• Ensure incident reporting and follow-up are thorough and timely.
• Ensure quality service provision, including use of evidence-based practices for client-centered services.
• Facilitate standardized data collection, tracking, analysis, and reporting.
• Participate in the on-call rotation.
• Assist the Program Director in working with DHS and other funders to meet deliverables and comply with regulations and standards.
• Liaise with on-site and off-site medical and psychiatric providers.
• Oversee daily Safe Haven operations in the Program Director’s absence.
• Collaborate with local precincts, community boards, hospitals, and other community-based organizations to serve clients.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager