Assistant Program Director (Baxter)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

2d•$73,000 - $76,000•Onsite

About The Position

Goddard Riverside is seeking an Assistant Program Director for The Baxter Safe Haven in Elmhurst, Queens. The role supports and supervises case managers, housing specialists, and harm reduction specialists, and assists the Program Director with daily operations. Its primary goal is to help individuals achieve stable permanent housing using a harm reduction and housing first model. The position works in a residential Safe Haven environment where clients reside and is scheduled Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. The listed salary range is $73,000 to $76,000 per year; the offer depends on experience in an exact or comparable position and preferred qualifications. The Assistant Program Director directly supervises seven staff members, contributes to the program management team, supports staff training and meetings, oversees crisis response and incident follow-up, and helps ensure quality, client-centered services. The role also assists with audits, data practices, program policies, funder requirements, and daily operations when the Program Director is absent. The position is part of an on-call rotation and collaborates with providers, public agencies, and community organizations.

Requirements

Bachelor’s degree in a social service-related field.
Supervisory experience.
Strong experience working in a shelter or Safe Haven.
Understanding of harm reduction and housing first models.
Excellent verbal and written communication skills.
Strong interpersonal skills and leadership ability.
Excellent judgment and ability to handle crises effectively.
Ability to work in a fast-paced residential environment.
Excellent problem-solving skills.
Computer literacy and proficiency in Microsoft Office Suite.
High level of computer literacy.
Familiarity with cloud-based payroll platforms such as Paycom, including supervisor or manager functionality.
Ability to use or learn electronic databases, programs, and funder-related software as needed.

Nice To Haves

LMSW.
Experience working with individuals with substance use conditions, mental illness, or unsheltered homelessness.
Bilingual in English and Spanish.

Responsibilities

Directly supervise and conduct regular individual supervision for four Case Managers, two Harm Reduction Specialists, and one Housing Specialist.
Participate actively in The Baxter management team and collaborate for the benefit of the program.
Participate in and help run regular clinical staff meetings and, in the Program Director’s absence, all-staff meetings.
Ensure ongoing staff training on client care, agency policies, and best practices, and arrange outside training as needed.
Oversee and respond to crisis situations and debrief with staff and clients.
Assist the Program Director with internal and external audits, including creating and reviewing corrective action plan submissions.
Facilitate consistent program policies and procedures based on harm reduction and housing first models.
Ensure incident reporting and follow-up are thorough and timely.
Ensure quality service provision, including use of evidence-based practices for client-centered services.
Facilitate standardization of data collection, tracking, analysis, and reporting.
Participate in the on-call rotation.
Assist the Program Director in working with DHS and other funders to meet deliverables and comply with regulations and standards.
Liaise with on-site and off-site medical and psychiatric providers.
Oversee Safe Haven daily operations when the Program Director is absent.
Collaborate with local precincts, community boards, hospitals, and other community-based organizations to serve clients.
Perform other duties as required.