Clinical Program Director (RN Required)

Healogics•Port Huron, MI

About The Position

The Clinical Program Director manages and strategically grows the Wound Care Program and other wound care continuum programs in the assigned area. The role provides complete oversight of the Wound Care Center, including day-to-day operations, staff and financial management, quality and performance improvement, community education, and clinical functions. The director maintains collaborative and consultative relationships with hospital and other partners and develops effective working relationships between Healogics and the hospital. The position must be performed in accordance with applicable Healogics and hospital policies, accrediting requirements, federal and state regulations, and CMS guidelines. The director coordinates clinic operations and clinical activities, supports staffing and workforce management, oversees revenue-cycle and financial practices, and leads community education and marketing efforts to increase referrals. The role also implements quality and patient-safety processes, develops hospital and provider relationships, and may provide direct patient care or perform hyperbaric-related duties after completing required training.

Requirements

Current Registered Nurse (RN) license, maintained throughout employment in the position.
One of the following experience and education pathways: bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field, with at least 1 year of healthcare marketing/community education or clinical operations experience; associate degree in one of those fields, with 2 or more years of such experience; or 4 or more years of such experience.
Demonstrated competency in Basic Life Support (BLS).
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organization and time-management skills, with ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Associate degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Management experience.

Responsibilities

Oversee day-to-day operations of outpatient clinics and other wound care continuum programs, assess and improve workflows, coordinate resources, facilitate communication, and direct clinical and nonclinical staff.
Manage direct reports with company and hospital HR departments, including interviewing, hiring, coaching, counseling, setting performance expectations, and conducting reviews.
Manage and coordinate the revenue cycle; monitor reimbursement changes, financial reports, revenues, labor and supply costs; and present financial reviews to hospital leadership.
Coordinate strategic marketing plans and activities with hospital and Healogics marketing teams to increase patient referrals to the Wound Care Center.
Identify referral targets, build customer relationships, maintain physician-practice lists, visit physician practices, document interactions in the CRM, and communicate referral-development information to leadership.
Implement and manage the Wound Care Center Performance Improvement Program and integrate it with the partner hospital’s program.
Participate in hospital committees and ensure timely, accurate patient-record and outcomes-database documentation; monitor patient, physician, and customer satisfaction and promote compliance and patient safety.
Coordinate clinical activities and direct clinical staff, including patient assessment, care planning, implementation, and quality improvement.
As needed, serve as case manager for wound care patients and provide assessments, direct care, procedural treatments, and patient or caregiver education according to protocols.
Perform hyperbaric-related duties as needed after required Healogics training; may perform hyperbaric safety director duties after completing the required training.
Maintain hospital client relationships, align program goals with hospital strategic objectives, participate in hospital meetings and communications, and build effective relationships with providers and staff.
Perform other duties as required.