Clinical Program Director - RN

Healogics•Fleming Island, FL

About The Position

The Clinical Program Director is responsible for managing and strategically growing the Wound Care Program and other wound care continuum programs in the assigned area. The role provides complete oversight of the Wound Care Center, including day-to-day operations, staff, finances, quality and performance improvement, community education, and clinical functions. The director maintains collaborative and consultative relationships with hospital and other partners, and builds effective working relationships between Healogics and the hospital. All work must comply with Healogics and hospital policies, accrediting organizations, federal and state regulations, and applicable Centers for Medicare and Medicaid Services guidelines. The position oversees outpatient clinic operations, staffing, revenue cycle and financial performance, community education and marketing, quality improvement, clinical activities, and hospital relationships. It may include direct patient care and case management, as well as hyperbaric-related duties after completion of required training. The role also requires overnight travel. The stated annual salary range is $92,100 to $122,100; the range is an estimate based on qualifications, experience, geography, operational needs, and other legally permitted considerations.

Requirements

Current Registered Nurse (RN) license, maintained throughout employment.
One of the following experience and education pathways: bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field, with at least 1 year of healthcare marketing/community education or clinical operations experience; associate’s degree in one of those fields, with at least 2 years of such experience; or at least 4 years of such experience.
Demonstrated competency in Basic Life Support (BLS).
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organization and time-management skills, including ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic planning skills.
Ability to travel overnight.
Ability to lift or move items up to 75 pounds with equipment assistance.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Associate’s degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Management experience.

Responsibilities

Oversee day-to-day management of outpatient clinics and other wound care continuum programs, assess workflows, implement improvements, coordinate resources and communication, and direct clinical and non-clinical staff.
Manage direct reports with company and hospital HR departments, including interviewing, hiring, coaching, counseling, setting performance expectations, and conducting performance reviews.
Manage and coordinate the revenue cycle; monitor reimbursement changes, financial reports, ancillary revenues, labor and supply costs; and present financial reviews to hospital leadership.
Develop and execute strategic marketing and community education plans with hospital and Healogics teams to increase patient referrals.
Identify target referral sources, build relationships with physician practices, maintain practice lists, document interactions in the Healogics CRM system, and communicate referral development information to relevant leaders and hospital sponsors.
Implement and manage the Wound Care Center Performance Improvement Program, integrate it with the partner hospital’s program, participate in hospital committees, and monitor patient, physician, and customer satisfaction.
Ensure patient safety guidelines, annual employee requirements, compliance requirements, patient records, and outcomes documentation are completed appropriately.
Coordinate clinical activities and direct clinical staff, including patient assessment, care planning, implementation, and quality improvement.
As needed, case-manage wound care patients and provide assessments, direct patient care, procedures, treatments, and patient or caregiver education according to protocols and procedures.
Perform hyperbaric-related duties as needed after completing Healogics training; may perform hyperbaric safety director duties after completing required training.
Maintain strong hospital-client relationships, align the program with hospital strategic goals, participate in hospital meetings and communications, and build effective relationships among providers, staff, and hospital departments.
Perform other duties as required.