Clinical Program Director (RN Required)

Healogics•Cloquet, MN

14h

About The Position

The Clinical Program Director manages and strategically grows the Wound Care Program and other wound care continuum programs in the assigned area. The role provides complete oversight of the Wound Care Center, including daily operations, staff and financial management, quality and performance improvement, community education, and clinical functions. The director maintains collaborative relationships with hospital clients and stakeholders and fosters effective working relationships between Healogics and the hospital. Employees are expected to follow applicable Healogics and hospital policies, accrediting standards, federal and state regulations, and CMS guidelines. The director oversees clinic operations, staffing, resource availability, communication, revenue-cycle and cost management, strategic marketing and referral development, quality programs, patient safety, and clinical activities. Clinical duties may include serving as a case manager and providing direct patient care within established protocols. After completing required Healogics training, the director may perform hyperbaric-related duties, including hyperbaric safety director duties. The role also involves hospital relationship management, participation in hospital meetings and communications, and other duties as required.

Requirements

Current Registered Nurse (RN) license, maintained throughout employment.
Meet one of the following experience and education pathways: a bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field and at least 1 year of healthcare marketing/community education or clinical operations experience; an associate degree in one of those fields and at least 2 years of such experience; or at least 4 years of such experience.
Demonstrated competency in Basic Life Support (BLS).
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic planning skills.
Ability to travel overnight.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Associate degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Management experience.

Responsibilities

Oversee day-to-day outpatient clinic operations and other wound care continuum programs, assess and improve clinic workflows, and implement best practices.
Coordinate access to resources, supplies, equipment, and services; facilitate communication; and direct the work of clinical and nonclinical staff.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports with company and hospital HR departments, including interviewing, hiring, coaching, counseling, setting performance expectations, and conducting reviews.
Manage revenue-cycle activities, monitor reimbursement changes, review financial reports and trends, track ancillary revenue, manage labor and supply costs, and present financial reviews to hospital leadership.
Coordinate strategic marketing and community education plans with hospital and Healogics teams, identify referral sources, build relationships, and increase patient referrals.
Maintain and update physician practice lists, visit physician practices, provide program education, and document interactions in the Healogics CRM system.
Communicate referral development goals and information with company and hospital leaders.
Implement and manage the Wound Care Center Performance Improvement Program, monitor quality indicators and satisfaction, participate in hospital committees, and ensure accurate documentation.
Promote patient safety and compliance, ensure employees complete annual requirements, and foster escalation of compliance concerns.
Coordinate clinical activities and direct clinical staff, including patient assessment, care planning, implementation, and quality improvement.
As needed, case-manage wound care patients and provide assessments, direct care, procedural treatments, and patient and caregiver education according to protocols.
Perform hyperbaric-related duties, and potentially hyperbaric safety director duties, after completing the required Healogics training.
Maintain relationships with hospital clients, understand and align with their goals, demonstrate the program’s value, and manage the program in accordance with hospital objectives and Healogics standards.
Participate in hospital management meetings and communications and build effective working relationships with program providers and staff.
Perform other duties as required.