Clinical Program Director

Healogics•Addison, TX

About The Position

The Clinical Program Director manages and strategically grows the Wound Care Program and other wound care continuum programs in the assigned area. The role has comprehensive oversight of the Wound Care Center, including day-to-day operations, staff, finances, quality and performance improvement, community education, and clinical functions. The director maintains collaborative and consultative relationships with hospital and other partners and builds effective working relationships between Healogics and the hospital. The role is expected to follow Healogics and hospital policies, accrediting requirements, applicable federal and state regulations, and CMS guidelines. The position oversees outpatient clinic operations and staff, coordinates financial and revenue-cycle activities, leads community education and marketing efforts to develop referrals, and manages quality and performance improvement. It also coordinates clinical activities and may provide case management and direct patient care, as well as perform hyperbaric-related duties after completing required training. The director maintains strong relationships with hospital clients, providers, and staff and helps align the program with hospital strategic goals.

Requirements

Current Registered Nurse (RN) license, maintained throughout employment in the position.
One of the following experience and education combinations: a bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field and at least 1 year of healthcare marketing/community education or clinical operations experience; an associate degree in one of those fields and at least 2 years of such experience; or at least 4 years of such experience.
Demonstrated competency in Basic Life Support (BLS).
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organizational and time-management skills and ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Associate degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Management experience.

Responsibilities

Oversee the day-to-day management of outpatient clinics and other wound care continuum programs, assess workflows, and implement improvements and best practices.
Coordinate resources, supplies, equipment, services, communication, and the work of clinical and non-clinical staff.
Manage direct reports with company and hospital HR, including interviewing, hiring, coaching, counseling, setting expectations, and conducting performance reviews.
Manage revenue-cycle activities, review financial reports and trends, track ancillary revenue, control labor and supply costs, and present financial reviews to hospital leadership.
Develop and execute strategic marketing and community education plans with hospital and Healogics teams to increase patient referrals.
Build relationships with physician practices and referral sources, maintain practice lists, conduct educational visits, and document interactions in the CRM system.
Implement and manage the Wound Care Center Performance Improvement Program, coordinate with the partner hospital’s program, and monitor quality indicators and customer satisfaction.
Ensure patient safety guidelines, annual employee requirements, compliance requirements, and timely and accurate patient-record and outcomes-database documentation.
Coordinate clinical activities and direct clinical staff, including patient assessment, care planning, implementation, and quality improvement.
As needed, case-manage wound care patients and provide assessments, direct care, procedural treatments, and patient or caregiver education in accordance with protocols.
Perform hyperbaric-related duties as needed after required training and, after additional training, may perform hyperbaric safety director duties.
Maintain hospital client relationships, understand and align with hospital goals, participate in hospital meetings and communications, and foster effective working relationships across the program.
Perform other duties as required.