Program Director Clinical

Healogics•Coquille, OR

About The Position

The Clinical Program Director manages and strategically grows the Wound Care Program and other wound care continuum programs in the assigned area. The position has complete oversight of the Wound Care Center, including day-to-day operations, staff management, financial management, quality and performance improvement, community education, and clinical functions. The Director also maintains collaborative and consultative relationships with hospital clients and other stakeholders, and develops effective working relationships between Healogics and the hospital. Employees must perform their responsibilities in accordance with Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and CMS guidelines. The role oversees clinic operations and staffing; financial and revenue-cycle activities; community education and marketing; quality improvement; clinical activities; and hospital and provider relationships. Clinical responsibilities may include case management and direct patient care, as well as hyperbaric duties after completion of the required Healogics training. The position may also perform other duties as required.

Requirements

Current Registered Nurse (RN) license, maintained throughout employment in the position.
One of the following experience and education pathways: bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field preferred, and at least 1 year of healthcare-industry marketing/community education or clinical operations experience; associate degree in one of those fields preferred, and at least 2 years of such experience; or at least 4 years of such experience.
Demonstrated competency in Basic Life Support (BLS).
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organization and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.

Nice To Haves

Bachelor’s or associate degree in Business Administration, Healthcare Administration, Nursing, or a related field, as applicable to the experience pathway.
Management experience.

Responsibilities

Oversee day-to-day operations of outpatient clinics and other wound care continuum programs, assess workflows, and implement improvements and best practices.
Coordinate resources, supplies, equipment, services, and communication; prioritize responsibilities and direct clinical and non-clinical staff work.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports, including interviewing, hiring, motivating, coaching, counseling, setting performance expectations, and conducting performance reviews.
Manage revenue-cycle activities, review financial reports and trends, track ancillary revenue, manage labor and supply costs, and present financial reviews to hospital leadership.
Develop and execute strategic marketing and community education plans with hospital and Healogics teams to increase patient referrals.
Identify target referral sources, build relationships with physician practices, maintain physician-practice lists, conduct and document outreach in the CRM system, and communicate referral-development information to leadership.
Implement and manage the Wound Care Center Performance Improvement Program and integrate it with the partner hospital’s program.
Participate in hospital committees as appropriate, ensure accurate and timely patient-record and outcomes-database documentation, monitor satisfaction, and promote patient safety and compliance.
Coordinate clinical activities and direct clinical staff, including patient assessment, care planning, implementation, and quality improvement.
As needed, case-manage wound care patients and provide assessments, direct care, procedural treatments, and patient or caregiver education in accordance with protocols.
Perform hyperbaric-related duties as needed after completing Healogics hyperbaric training; may perform hyperbaric safety director duties after completing the required training.
Maintain relationships with hospital clients, understand and align with their goals, demonstrate program value, and manage the program toward hospital objectives while meeting Healogics standards.
Participate in hospital management and communication activities and build effective relationships with providers, clinical staff, support staff, and other hospital departments.
Perform other duties as required.