Director, Clinical Program

FCC Behavioral Health•West Plains, MO

11h

About The Position

The Director provides supervision, guidance, and support to the Clinical Manager and other assigned supervisees while leading and overseeing the day-to-day operations of the assigned program. The role includes developing and implementing program plans, monitoring treatment quality and outcomes, addressing operational and financial issues, supporting staff, and ensuring the program meets applicable agency policies, certification standards, and strategic objectives related to clinical care.

Requirements

Master’s degree in counseling, psychology, social work, or a related field.
Ability to provide supervision and oversight of program operations, staff, treatment quality, and outcomes.
Ability to communicate information orally, effectively, and accurately.
Adherence to applicable evidence-based practice models and agency policies and procedures.

Nice To Haves

Experience working with adolescents.
Experience working with individuals with substance use disorders.

Responsibilities

Oversee the program’s day-to-day operations and provide operational coverage or address other program needs when necessary.
Develop the program’s annual plan with input from the Clinical Manager and program staff; present it to the Executive Team and assist with implementing approved plans related to clinical care.
Meet regularly with the Clinical Manager to discuss treatment access, efficiency, effectiveness, and experience, and develop improvement plans as needed.
Regularly communicate issues and concerns, feedback, and recommendations to the program’s Clinical Officer.
Ensure program staff attend applicable committee meetings and communicate information from those meetings to the program consistently and effectively.
Seek and manage stakeholder feedback to inform practices and business operations, and address identified issues.
Participate in and attend treatment team meetings.
Provide direct care services as necessary.
Conduct chart audits, communicate findings to staff, oversee program chart audits, and ensure identified issues are addressed and followed up.
Provide regularly scheduled supervision to the Clinical Manager and other supervisees, documenting sessions on the Agency’s Documentation of Supervision form in Unbound.
Review and analyze monthly program financial reports with the Clinical Manager and Clinical Officer, and develop and implement plans to improve profitability.
Oversee reports related to late notes, appends, and voids, working with the Clinical Manager to address issues.
Participate in community events and local meetings to develop and maintain positive community relationships.
Work with the Clinical Manager and Clinical Officer to improve the program’s and agency’s culture and environment.
Oversee program outcomes and work with the Clinical Manager to address issues as needed.
Ensure the program operates safely and address identified safety issues as soon as possible.
Attend monthly PQI meetings and ensure relevant information is shared with the Clinical Manager and team.
Attend monthly Program/Department Collaborative Team Meetings.
Develop and consistently follow a program communication plan to communicate information effectively to program staff.
Ensure staff are connected to FCC Care Team and EAP services when a traumatic event occurs.
Process emails and respond promptly during business hours.
Work with HR to fill program positions promptly with appropriate staff and participate in staff interviews.
Monitor training plans for supervisees and the program, ensuring compliance.
Adhere to applicable evidence-based practice models.
Communicate information orally, effectively, and accurately.
Ensure the program operates within applicable CARF and DMH certification standards and the agency’s strategic plan related to clinical care.
Follow program and agency policies and procedures.
Perform other assigned duties and special projects.