Director, Clinical Program

FCC Behavioral Health•West Plains, MO

20h

About The Position

The Director, Clinical Program supervises and supports the Clinical Manager and other assigned supervisees while leading and overseeing the day-to-day operations of an assigned program. The Director helps develop and implement the program’s annual plan and strategic clinical-care plans, monitors treatment quality and program outcomes, and addresses operational, safety, financial, and staff-related issues. The role also involves clinical oversight, communication with agency leadership and program staff, community engagement, and ensuring the program follows applicable agency policies, evidence-based practices, and certification standards.

Requirements

Master’s degree in counseling, psychology, social work, or a related field.
Ability to orally communicate information effectively and accurately.

Nice To Haves

Experience working with adolescents.
Experience working with individuals with substance use disorders.

Responsibilities

Oversee the program’s day-to-day operations and provide operational coverage when necessary.
Develop the program’s annual plan with input from the Clinical Manager and program staff, present it annually to the Executive Team, and help implement approved plans related to clinical care.
Meet regularly with the Clinical Manager to discuss treatment access, efficiency, effectiveness, and experience, and develop improvement plans as needed.
Regularly communicate issues, concerns, feedback, and recommendations to the program’s Clinical Officer.
Ensure program staff attend relevant committee meetings and communicate information from those meetings to the program.
Seek and manage stakeholder feedback to inform program practices and business operations, and address identified issues.
Attend treatment team meetings and provide direct care services when necessary.
Conduct chart audits, communicate findings, oversee program audits, and ensure identified issues receive appropriate follow-up.
Provide regularly scheduled supervision to the Clinical Manager and other supervisees, documenting sessions on the Agency’s Documentation of Supervision form in Unbound.
Review and analyze monthly financial reports with the Clinical Manager and Clinical Officer, and develop and implement plans to improve profitability.
Oversee program reports related to late notes, appends, voids, and similar issues, working with the Clinical Manager to address them.
Participate in community events and local meetings to develop and maintain positive community relationships.
Work with the Clinical Manager and Clinical Officer on plans to improve program and agency culture and environment.
Oversee program outcomes and work with the Clinical Manager to address issues.
Ensure the program operates safely and address identified safety issues as soon as possible.
Attend monthly PQI meetings and share relevant information with the Clinical Manager and team.
Attend monthly Program/Department Collaborative Team Meetings.
Develop and consistently follow a program communication plan to communicate information effectively to staff.
Ensure staff are connected to FCC Care Team and EAP services when a traumatic event occurs.
Process emails and respond in a timely manner during business hours.
Work with HR to fill program positions promptly with appropriate staff and participate in staff interviews.
Monitor training plans for supervisees and the program and ensure compliance.
Ensure adherence to applicable evidence-based practice models and agency certification standards (CARF, DMH), as well as the strategic plan related to clinical care.
Communicate information orally, effectively, and accurately.
Follow program and agency policies and procedures.
Perform other assigned job duties and special projects.