Clinical Registered Nurse Program Director - RN

Healogics•Tallahassee, FL

About The Position

The Clinical Program Director manages and strategically grows the Wound Care Program and other wound care continuum programs in the assigned area. The role has complete oversight of the Wound Care Center, including daily operations, staff, finances, quality and performance improvement, community education, and clinical functions. The director maintains collaborative relationships with hospital clients and other stakeholders and fosters effective working relationships between Healogics and the hospital. Employees must follow Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and CMS guidelines. The position oversees outpatient clinic operations and staff, coordinates financial and revenue-cycle management, and works with hospital and Healogics marketing teams to develop referral and community-education activities. It manages quality and performance improvement, coordinates clinical activities, and supports patient care as needed. The director also maintains hospital relationships, aligns the program with hospital goals, and may perform case-management, direct-care, and hyperbaric duties after completing required training. The role requires a current RN license and BLS competency, along with qualifying education and experience in healthcare marketing, community education, or clinical operations. The position is primarily in an office and patient-care environment and may involve overnight travel. The stated annual salary range is $92,100 to $122,100.

Requirements

Current Registered Nurse (RN) license maintained throughout employment.
Demonstrated competency in Basic Life Support (BLS).
One of the following education and experience combinations: a bachelor's degree in Business Administration, Healthcare Administration, Nursing, or a related field and at least 1 year of healthcare marketing/community education or clinical operations experience; an associate degree in one of those fields and at least 2 years of such experience; or at least 4 years of such experience.
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer-service and follow-up skills.
Strong organization and time-management skills and ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Associate degree in Business Administration, Healthcare Administration, Nursing, or a related field.
Management experience.

Responsibilities

Oversee day-to-day operations of outpatient clinics and other applicable wound care continuum programs; assess workflows and implement improvements and best practices.
Coordinate resources, supplies, equipment, services, and communication across the program.
Prioritize and direct the work of clinical and non-clinical staff; manage direct reports in conjunction with company and hospital HR, including hiring, coaching, counseling, setting expectations, and performance reviews.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage revenue-cycle activities, reimbursement updates, financial reports, ancillary revenue tracking, and labor and supply costs; support financial reviews and present results to hospital leadership.
Develop and execute strategic marketing and community-education plans with hospital and Healogics marketing teams to increase patient referrals.
Identify referral sources, build customer relationships, maintain nearby physician-practice lists, visit physician practices, provide educational materials, and document interactions in the Healogics CRM system.
Communicate referral-development goals, targets, and related information to company and hospital leadership.
Implement and manage the Wound Care Center Performance Improvement Program, monitor quality indicators and satisfaction, participate in hospital committees, and ensure timely and accurate documentation.
Promote patient safety and completion of annual and compliance requirements, and support escalation of compliance concerns.
Coordinate clinical activities and direct clinical staff, including patient-care assessment, planning, implementation, and quality improvement.
As needed, case-manage wound care patients and provide assessments, direct patient care, procedures, treatments, and patient or caregiver education according to protocols.
Perform hyperbaric-related duties as needed after completing Healogics training; may serve as hyperbaric safety director after required training.
Maintain hospital client relationships, understand client needs, align program goals with hospital objectives, and comply with Healogics operating standards.
Participate in hospital management meetings and communications, build effective working relationships with program providers and staff, and encourage excellent customer service.
Perform other duties as required.