Associate Program Director

Denis Development•New York, NY

About The Position

Article 31 Family Health Center seeks a full-time, master’s-level social worker or equivalent to join its interdisciplinary, patient-centered team. The Connect for Health program provides health care and social services to unhoused, marginally housed, and other at-risk people at several locations in Manhattan. The Associate Program Director works primarily across three program sites, providing clinical and case management services. The position provides clinical services such as crisis intervention, psychosocial and suicide assessments, safety planning, and supportive counseling, while coordinating with medical and psychiatric providers. It also provides and oversees medical case management, including outreach, referrals, Medicaid enrollment, assistance accessing other public benefits and specialty care, and coordination of care with the health care team. The Associate Program Director helps manage daily workflow and supervises the team case manager. The role provides direct social work services and supervises program social workers, case managers/care navigators, and designated site staff. It supports program operations through performance evaluations, chart reviews, quality assurance, reporting, staff orientation and development, and development and evaluation of program goals. The position also promotes interdisciplinary care, collaborates with internal departments and community partners, and ensures social services meet applicable legal, regulatory, and professional standards.

Requirements

Bachelor of Science degree required.
NYS licensure corresponding to the master’s degree, if applicable (LCSW, LMSW, or PsyD/PhD), required.
At least two years of experience in HIV, healthcare, and/or social service settings required.
Basic computer and internet navigation skills required.
Computer literacy with Windows-based operating systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, required.
Maintain patient and employee confidentiality and comply with applicable Health Care System policies.
Meet regulatory, licensure, and annual health assessment requirements.

Nice To Haves

Master’s degree in Social Work, Public Health, or a related field preferred.
Experience with program administration or management preferred.
Experience administering grant-based contracts preferred.
Experience using an electronic medical record or other electronic documentation system preferred.
Familiarity with electronic health record technology preferred.
Spanish preferred.
French or French Creole preferred.
Willingness to supervise interns and attend the required SIFI supervisor course.

Responsibilities

Provide direct social work services, including case management, care navigation, crisis intervention, individual, family, and group counseling, in collaboration with an interdisciplinary team.
Complete relevant documentation, psychosocial evaluations, and service plans.
Provide clinical services including psychosocial assessments, suicide assessments, safety planning, and supportive counseling.
Coordinate care with medical and psychiatric providers and other members of the health care team.
Provide and oversee medical case management, including outreach, referrals, Medicaid enrollment, assistance with public benefits and specialty care, and support for uninsured patients.
Help manage daily workflow and supervise the team case manager.
Supervise program social workers, case managers/care navigators, and the front desk officer/security at the All Angels site.
Provide regular individual or group supervision and complete performance evaluations for social workers, case managers/care navigators, and the front desk officer.
Promote an interdisciplinary approach to patient care and foster relationships with medical providers, nursing staff, care providers, and community or collateral partners through case conferences, huddles, and warm handoffs.
Develop and promote programs to meet previously unmet needs; assist with developing, implementing, and evaluating department and site goals and objectives.
Update the Connect for Health program team and psychosocial staff on relevant service and social policy issues.
Conduct and participate in quality assurance and performance improvement activities to promote high-quality, comprehensive, effective patient care.
Represent the department at site management and administration meetings as appropriate.
Provide task and clinical supervision for social work students at program sites; be willing to supervise interns and attend the required SIFI course.
Review social worker and case manager charts routinely, prepare requested statistical reports, and ensure social service documentation meets organizational expectations.
Oversee orientation of new social service staff and participate in coordinating staff development programs.
Maintain competency with EPIC functionality and support its use in agency and departmental workflows, including care teams, treatment plans, scheduling, billing, and sliding fee assessments.
Collaborate with IFH Behavioral Health and Social Support Services Departments to keep the program current on relevant information, protocols, documentation, and resources.
Organize and implement education programs on timely and relevant social issues.
Work with physicians and other health care personnel in patient evaluation and treatment to increase understanding of social and emotional factors underlying health problems.
Ensure social services compliance with legal, regulatory, and professional standards, including Article 28 and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
Maintain patient and employee confidentiality and observe the Health Care System’s compliance policies.
Meet regulatory, licensure, and annual health assessment requirements.
Identify learning strengths and needs and use learning resources; assist in identifying program needs and partner with leadership to solve problems.
Demonstrate flexibility in accepting and completing assignments and participate in the development of other staff members.