Associate Program Director

Volunteers of American Greater New York•Bronx, NY

9d•Onsite

About The Position

The Associate Program Director ensures that the program provides comprehensive, integrated, on-site social services to help residents restore and rebuild their lives while healing from domestic violence. The role manages case management and specialized support service delivery for clients and establishes community linkages to enhance services. Victory I provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. The Associate Program Director contributes to general facility and social-service program management, staff supervision, program quality, funding and contractual compliance, reporting, and fiscal oversight.

Requirements

Bachelor's degree in a Human Services field.
Five years of experience, including two to three years in a supervisory role.
Experience working with families affected by domestic violence is essential.
Knowledge of counseling and advocacy techniques for people who have experienced domestic violence is essential.
Crisis intervention and case management skills are essential.

Responsibilities

Manage program personnel in case management and support service areas.
Assist the Program Director in recruiting and training direct service staff.
Establish and maintain program delivery models.
Provide crisis intervention for victims.
Develop and maintain linkages with other service agencies, community resources, and state and city liaisons.
Ensure regulations and quality assurance indicators are achieved.
Manage program services to ensure quality and consistency.
Monitor results of external and agency surveys and implementation of corrective action plans.
Maintain client records professionally and confidentially.
Maintain ongoing communication with clients.
Create and maintain a wellness- and recovery-oriented environment through person-first language, respectful documentation, and person-centered planning.
Participate in general management of the facility and social service programs.
Prepare proposals for program development, expansion, and continuation in coordination with the Department Director and Program Director.
Develop regular communication with contract-supervised managers and act as liaison with the funding source.
Ensure programs meet contractual goals and reporting requirements.
Monitor program progress and submit required reports to government and private funding sources.
Submit internal progress reports monthly or more frequently as required.
Plan and develop budgets and work with the Program Director and fiscal staff to ensure funding-source payments are collected on time.
Monitor fiscal expenses and analyze fiscal reports monthly.
Supervise assigned staff.
Perform other related duties as requested.