Porter Jobs

About The Position

Requirements

• Ability to lift up to 50 pounds.
• Ability to stand for the entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Ability to read orders on tickets, menu boards, receipts, and similar materials.
• Ability to frequently immerse or contact hands with water, cleaning and sanitation solutions, meat, poultry, seafood, and produce.
• Ability to wash hands frequently.

Responsibilities

• Protect and promote the Whataburger brand.
• Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, report customer service problems, attend required meetings and training, and submit schedule-change requests according to guidelines.
• Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” respect team members, continue improving job skills, follow company policies, and serve as a role model and resource for other team members.
• Prepare products according to quality standards and customer orders, and deliver them within service-time standards.
• Support food production by preparing and stocking food items as directed by management.
• Promote excellent customer relations and participate in sales promotions and marketing events during work time.
• Operate designated food production and customer service stations and achieve certification in the stations associated with the position.
• Learn and apply the correct locations and storage procedures for food, paper products, cleaning supplies, and other items.
• Know Whataburger menu items, ingredients, and availability.
• Stock drink, fry, dining room, and grill stations to maintain continuous service.
• Store, rotate, prepare, and maintain produce and other products using proper food-handling procedures, FIFO, recipes, and par levels; prepare sufficient products for the next shift as needed.
• Maintain utensils and food production equipment using proper cleaning, sharpening, and storage procedures, and use appropriate cutting surfaces.
• Follow proper lifting and carrying procedures, promptly mop spills, and report leaks or equipment failures to the manager on duty.
• Handle and store cleaning and sanitizing chemicals correctly; clean customer service areas, restrooms, food production and storage areas, entrances, and outdoor areas as directed; dispose of trash properly.
• Achieve certification in cleaning and sanitation procedures and perform maintenance tasks as scheduled or assigned.
• Establish effective working relationships and support customer service by stocking stations and understanding the sequence of taking, preparing, and delivering orders.
• Answer the phone courteously and articulately according to Whataburger procedures.
• Use company assets responsibly and follow cash-handling policies.
• Complete management-assigned responsibilities and tasks, cooperate with the team, and complete a fair share of the workload.
• Arrive on time in a clean, complete uniform and follow sanitation and cleanliness guidelines.
• Complete station certifications and assessments for each position.