Porter

Whataburger (Whataburger of Mesquite, Inc.)•Seagoville, TX

26d

About The Position

The Porter is a business partner responsible for helping fulfill Whataburger’s purpose by promptly ensuring that each customer’s experience meets or exceeds expectations. This includes helping provide hot, freshly prepared, made-to-order products using high-quality ingredients and maintaining a comfortable, clean, and friendly restaurant. Porters participate in a skills development program and must achieve certification in the specific stations associated with the position. They support restaurant operations through food preparation and stocking, cleaning and maintenance, customer service, teamwork, and adherence to company policies and standards.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to work with frequent hand contact or immersion in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce, and to wash hands frequently.
Must complete station certifications and assessments for each position and achieve certification in cleaning and sanitation procedures.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to work as scheduled, check with management before leaving at the scheduled end of a shift, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer-service problems to the manager on duty; attend required meetings and training sessions.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” treat coworkers with dignity and respect, and serve as a positive role model and resource for team members.
Continue developing job skills, follow company policies, and act on guidance from performance appraisals.
Prepare and deliver products according to quality standards, customer orders, recipes, and service-time standards.
Support food production by preparing and stocking food and other items as directed by management, including stocking drink, fry, dining room, and grill stations.
Operate designated food-production and customer-service stations and achieve certifications for assigned stations and cleaning and sanitation procedures.
Learn menu items, ingredients, and availability, and learn the correct locations for stored and used items.
Follow proper food handling, storage, preparation, and rotation procedures, including FIFO; maintain appropriate par levels and sufficient prepped produce and products for the next shift.
Maintain utensils and food-production equipment using proper cleaning, sharpening, and storage procedures, and use appropriate cutting surfaces.
Perform scheduled or assigned maintenance; promptly mop spills, report leaks or equipment failures, and handle cleaning and sanitizing chemicals properly.
Clean customer-service and restaurant areas, including landscaping, entrances, dining room tables, condiment stations, restrooms, and food-production and storage units; dispose of trash properly.
Support customer service by keeping stations stocked, understanding the sequence of taking, preparing, and delivering orders, and answering the phone courteously according to company procedures.
Establish effective working relationships and contribute as a productive team member, cooperating with others and completing a fair share of the shift workload.
Demonstrate fiscal responsibility with company assets and follow cash-handling policies.
Follow proper procedures for lifting and carrying heavy items and assume additional responsibilities as assigned.
Arrive on time in a clean, complete uniform and complete well-defined tasks or projects assigned by management.