Porter

Whataburger (Whataburger of Mesquite, Inc.)•Forney, TX

26d

About The Position

The Porter is a business partner responsible for fulfilling Whataburger’s purpose by promptly ensuring each customer’s experience meets or exceeds expectations. This includes providing hot, freshly prepared, made-to-order products made with high-quality ingredients and served promptly in a comfortable, clean, friendly restaurant. Porters participate in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Frequent contact of hands with water, cleaning and sanitation solutions, meat, poultry, seafood, and produce; frequent handwashing.
Complete station certifications and assessments for each position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, and submit work-schedule change requests according to management guidelines.
Recognize and communicate customer-service problems to the manager on duty; attend required meetings and training sessions.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” respect team members, follow company policies, improve job skills, and serve as a role model and resource for other team members.
Prepare products according to quality standards and recipes, as ordered, and within service-time standards; support food production by preparing and stocking items as directed.
Promote excellent customer relations and participate in current sales promotions and marketing events during work time.
Operate designated food-production and customer-service stations and achieve certification for the stations and cleaning and sanitation procedures associated with the position.
Learn and apply the proper locations, handling, rotation, and storage procedures for food, paper products, cleaning supplies, and other items; use First-In/First-Out (FIFO) practices and maintain appropriate par levels and prep for the next shift.
Accurately state menu items, ingredients, and availability; stock drink, fry, dining-room, and grill stations to maintain continuous service.
Maintain utensils and food-production equipment using proper cleaning, sharpening, and storage procedures, and use proper cutting surfaces.
Follow safe lifting and carrying procedures; promptly mop spills and notify management of leaks or equipment failures, including temperature problems with refrigerators and freezers.
Handle and store cleaning and sanitizing chemicals properly; clean customer-service areas, restaurant entrances, landscaping, dining areas, restrooms, and food-production and storage units as directed; dispose of trash properly.
Establish effective working relationships and support customer service by stocking stations and understanding the sequence of taking, preparing, and delivering orders; answer the phone courteously and according to Whataburger procedures.
Use company assets responsibly and follow cash-handling policies.
Complete management-defined tasks and projects, cooperate with others, share the workload, arrive on time in a clean, complete uniform, and perform according to sanitation and cleanliness guidelines.