Porter

Whataburger (Whataburger of Mesquite, Inc.)•Balch Springs, TX

26d

About The Position

The Porter is a business partner responsible for helping ensure that every customer receives a prompt, high-quality experience in a comfortable, clean, and friendly restaurant. The role supports the preparation and stocking of food and supplies, customer service, restaurant cleanliness, and maintenance. Porters participate in a skills development program and must achieve certification in the stations and cleaning and sanitation procedures associated with the position.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to frequently immerse or make contact with hands in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce.
Ability to wash hands frequently.
Must complete station certifications and assessments and achieve certification in applicable cleaning and sanitation procedures.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer service problems to the manager on duty.
Attend meetings and training sessions as required by management.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” respect team members, continue developing job skills, follow company policies, and serve as a role model and resource for others.
Prepare products according to quality standards and established recipes, as ordered, and deliver them within service time standards.
Support food production by preparing and stocking food items and stations as directed by management.
Operate designated food production and customer service stations and achieve certification for the stations associated with the position.
Promote excellent customer relations and participate in current sales promotions and marketing events during work time.
Learn and apply the correct locations and storage procedures for food, paper products, cleaning supplies, and other items.
Accurately state menu items, ingredients, and availability.
Stock drink, fry, dining room, and grill stations to maintain continuous service.
Receive, prepare, rotate, and store produce and other products using proper food-handling procedures and FIFO; maintain appropriate par levels and prepare sufficient items for the next shift.
Maintain utensils and food production equipment using correct cleaning, sharpening, and storage procedures, and use proper cutting surfaces.
Follow proper procedures for lifting and carrying heavy items; promptly mop spills and report leaks or equipment failures to the manager on duty.
Handle and store cleaning and sanitizing chemicals properly, follow cleaning and sanitation procedures, clean customer service and food production areas as directed, and dispose of trash properly.
Establish effective working relationships and support customer service by stocking stations and understanding the sequence of taking, preparing, and delivering customer orders.
Answer the phone courteously and clearly according to Whataburger procedure.
Demonstrate fiscal responsibility with company assets and follow cash-handling policies.
Complete tasks and projects assigned by management, cooperate with coworkers, complete a fair share of the workload, and arrive on time in a clean, complete uniform.
Assume additional responsibilities as assigned.