Porter

Whataburger (Whataburger of Mesquite, Inc.)•Rockwall, TX

26d

About The Position

The Porter is a business partner responsible for fulfilling Whataburger’s purpose by promptly ensuring each customer’s experience meets or exceeds expectations. This includes helping provide hot, freshly prepared, made-to-order products using high-quality ingredients, served promptly in a comfortable, clean, and friendly restaurant. Porters participate in a skills development program and are required to achieve certification in specific stations associated with the position. They support restaurant operations by preparing and stocking food items, maintaining clean and safe customer and production areas, supporting customer service, following company policies and food-handling procedures, and working cooperatively with team members and management.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Frequent contact with or immersion of hands in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce; frequent handwashing.
Ability to complete station certifications and assessments for each position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer-service problems to the manager on duty; attend required meetings and training sessions.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” treat Family Members with respect, and serve as a role model and resource for team members.
Continue learning and improving job skills, follow company policies, and complete required station certifications and assessments.
Prepare products according to quality standards and recipes, as ordered, and deliver them within service-time standards.
Support food production by preparing and stocking food items and maintaining sufficient prepared produce and other products for current and upcoming shifts.
Operate designated food-production and customer-service stations and participate in sales promotions and marketing events during work time.
Learn the correct locations for food, paper products, cleaning supplies, and other items; accurately identify menu items, ingredients, and availability.
Stock drink, fry, dining-room, and grill stations to maintain continuous service.
Follow proper receiving, handling, storage, rotation, and FIFO procedures for produce and other products; maintain appropriate par levels.
Maintain utensils and food-production equipment using correct cleaning, sharpening, and storage procedures, and use proper cutting surfaces.
Follow safe lifting and carrying procedures; promptly mop spills or leaks and report leaks and equipment failures to the manager on duty.
Handle and store cleaning and sanitizing chemicals properly; clean customer-service, dining, restroom, production, storage, entrance, and outside areas as directed; dispose of trash properly.
Support customer service by stocking stations, understanding the sequence of taking, preparing, and delivering orders, and answering the phone courteously according to company procedures.
Establish effective working relationships and contribute as a productive team member, cooperating with others and completing a fair share of the workload.
Demonstrate fiscal responsibility with company assets and follow cash-handling policies.
Arrive on time in a clean, complete uniform and follow sanitation and cleanliness guidelines throughout work.
Assume additional responsibilities as assigned.