Porter

Whataburger (Whataburger of Mesquite, Inc.)•Greenville, TX

26d

About The Position

The Porter is a business partner responsible for fulfilling Whataburger’s purpose by promptly ensuring each customer’s experience meets or exceeds expectations. The role supports a comfortable, clean, and friendly restaurant while ensuring customers receive hot, freshly prepared products made to order with high-quality ingredients and served promptly. Porters participate in a skills development program and must achieve certification in specific stations associated with the position. They support restaurant operations through food preparation and stocking, cleaning and maintenance, customer service, teamwork, and adherence to company policies and procedures.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to work with frequent hand contact or immersion in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce.
Ability to wash hands frequently.
Complete station certifications and assessments for each position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer service problems to the manager on duty.
Attend required meetings and training sessions.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” treat team members with respect, and serve as a role model and resource for others.
Continue learning and improving job skills, follow company policies, and participate in performance development.
Prepare products according to quality standards and recipes, as ordered, and deliver them within service-time standards.
Support food production by preparing and stocking food items as directed by management.
Promote excellent customer relations and participate in sales promotions and marketing events during work time.
Operate designated food-production and customer-service stations and achieve certification for the stations associated with the position.
Learn and apply the correct locations and storage procedures for food, paper products, cleaning supplies, and other items.
Know menu items, product ingredients, and availability.
Stock drink, fry, dining room, and grill-area stations to maintain continuous service.
Follow produce delivery, preparation, storage, and First-In/First-Out (FIFO) procedures; maintain appropriate par levels and enough prepared produce for the next shift.
Prepare assigned products in sufficient quantities using proper handling, rotation, and storage procedures.
Maintain utensils and food-production equipment using proper cleaning, sharpening, and storage procedures, and use appropriate cutting surfaces.
Follow safe lifting and carrying procedures, promptly mop spills or leaks, and report leaks or equipment failures to the manager on duty.
Handle and store cleaning and sanitizing chemicals properly.
Clean customer-service areas and other assigned areas, including landscaping, entrances, dining tables, condiment stations, restrooms, and food-production and storage units.
Dispose of trash properly and achieve certification in cleaning and sanitation procedures.
Maintain effective working relationships and support restaurant operations as a productive team member.
Stock customer-service stations appropriately and understand the workflow for taking, preparing, and delivering orders.
Answer the phone courteously and articulately according to Whataburger procedures.
Demonstrate fiscal responsibility with company assets and follow cash-handling policies.
Complete management-assigned responsibilities and projects, cooperate with coworkers, and complete a fair share of the shift workload.
Arrive in a clean, complete uniform with sufficient time to report for work as scheduled and follow sanitation and cleanliness guidelines.