Service Writer/Auto Service Porter - Fleet

City of Pasadena • Pasadena, TX

10d

About The Position

The Service Writer/Auto Service Porter supports timely vehicle repairs and availability by receiving and documenting repair requests, coordinating vehicle movement and servicing, tracking repair status, and communicating with vehicle operators, mechanics, vendors, and other Fleet personnel. The role greets operators, listens to reported problems, reviews maintenance history, identifies service needs, and enters requests. It schedules and tracks repair work, assigns requests to mechanics as directed, reviews and closes completed work orders, and records mechanic labor time. The position also coordinates outside repairs, recalls, warranty work, and parts availability; requests wrecker service when needed; and moves vehicles among the shop, dealerships, parking areas, and designated locations. The employee monitors vehicles in the repair area, operates City vehicles safely, maintains required credentials, follows the assigned schedule and City attendance and timekeeping policies, and performs related duties as assigned.

The City of Pasadena describes benefits for full-time employees, including medical coverage, access to a City medical clinic and virtual medical visits at no charge, tuition reimbursement, a City retirement contribution match, and vacation accrual that increases with years of service.

Requirements

• High School Diploma or GED.
• Valid Texas driver's license and good driving record.

Nice To Haves

• One year of experience in automotive service, fleet operations, vehicle maintenance, dealership service, or a related field.
• Experience using a computerized work-order or maintenance management system.
• Automotive or vehicle maintenance-related training or experience.

Responsibilities

• Greet vehicle operators, listen to reported vehicle problems, and communicate vehicle status.
• Review vehicle maintenance history, identify reported service needs, and enter service requests.
• Schedule, prioritize, and track repair work and service requests.
• Assign service requests to mechanics as directed.
• Review completed work orders for required information, record mechanic labor time, and close work orders.
• Coordinate outside repairs, recalls, and warranty work with vendors and dealerships.
• Coordinate with parts personnel regarding parts availability.
• Request wrecker service when needed.
• Move vehicles between the shop, dealerships, parking areas, and designated locations.
• Monitor the location and condition of vehicles in the repair area.
• Operate City vehicles safely and responsibly.
• Maintain all required licenses, certifications, and professional credentials.
• Work the assigned schedule and comply with City attendance and timekeeping policies.
• Perform related duties as assigned.

Benefits

• Employee-only medical insurance starting at $15 per month; the most expensive Employee & Family plan costs less than $350 per month.
• Access to a City medical clinic staffed by a physician and two medical assistants, free for employees and covered dependents over age 5.
• Free virtual visits with a medical professional for employees and covered dependents.
• College tuition reimbursement of up to $3,500 per year.
• Retirement contributions with a City match of 200% of the employee contribution.
• Vacation accrual of two to six weeks per year, based on years of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED