Service Writer- Fleet Section

Bernalillo County•Melrose, MA

3d•Onsite

About The Position

The Service Writer is the point of contact for Fleet Management vehicle service requests involving repairs and maintenance. The role receives, evaluates, and identifies vehicle problems; recommends corrective measures; monitors repair processes; and evaluates work orders to help ensure quality control. The Service Writer prepares, opens, and closes work requests and work orders, and provides administrative support to the fleet and facilities management team to help department operations run efficiently. The position works with mechanics, supervisors, management, vendors, procurement, Risk Management, and county departments. It also maintains work-order records, expenditure and invoice tracking, inventory, databases, files, and reports, and coordinates preventative maintenance and repair schedules. Duties are performed primarily indoors in a temperature-controlled environment, with exposure to natural weather when diagnosing repairs outdoors or in the field. The role may involve shop hazards, loud noises, automotive fluids and chemicals, and may require driving a county vehicle. The position requires communication in English and the physical capabilities described in the posting, including standing and walking for an entire shift, occasional lifting and carrying up to an estimated 50 pounds, and using tools and shop equipment as needed.

Requirements

High School Diploma or GED.
One year of clerical or administrative experience; an equivalent combination of related education and/or experience may be considered.
Successful completion of a post-offer employment medical examination and background investigation.
Valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Ability to ask questions, listen to and follow verbal directions in English, understand and follow written directions in English, and give and receive verbal and written directions in English.
Ability to speak and write clearly to communicate information essential to mechanic-shop operations.
Sound judgment and ability to apply safety precautions in a vehicle maintenance shop.
Ability to apply information from vehicle maintenance and operations manuals to determine appropriate solutions.
Ability to stand and walk for an entire shift; climb and descend stairs; kneel and crouch briefly; occasionally bend and twist at the waist; and work with arms extended constantly and arms bent frequently when diagnosing repairs.
Ability to push or pull with the arms using an estimated force of 40 pounds, lift an estimated 50 pounds from ground level to waist or chest level, and carry an estimated 50 pounds as needed.
Ability to grasp and manipulate equipment with both hands, use finger dexterity with tools, machines, computers, and shop equipment, and coordinate hands and eyes when diagnosing vehicle repairs.
Sufficient eyesight to perform essential duties and ability to use legs and feet to stand, walk, climb or descend stairs, and drive as needed.

Responsibilities

Serve as the main point of contact for vehicles requiring maintenance and repair.
Open and prepare work orders for vehicle repairs, enter data into the Fleet Management System, retrieve and analyze computer-file data, and compile reports as needed.
Research and order specialty automotive parts as required.
Communicate with mechanics, supervisors, and management to identify vehicle maintenance needs and problems.
Work with vendors to obtain repair cost estimates and prepare itemized work orders listing parts and labor costs.
Coordinate with procurement on purchase orders and payment for procured items.
Maintain, track, and manage expenditures and invoices.
Create and coordinate maintenance schedules and contact appropriate departments to arrange preventative maintenance and repairs.
Help monitor repair and maintenance quality; evaluate completed work and compare parts listings with parts actually installed.
Maintain files for open work orders and a log of off-site repairs.
Assist Risk Management with repairs using the agreed flow chart.
Maintain, track, and manage inventory.
Maintain databases and files for reporting.
Perform administrative and office-organization duties, including receiving and processing orders; maintaining vehicle and accounting databases, files, and reports; receiving and distributing mail or electronic communications; providing customer service; preparing contracts; handling complaints; and assisting the supervisor with timekeeping tracking.
Assist management with calendars for activities, meetings, and other identified events.
Perform other job-related duties as required or assigned.
Follow County safety guidelines, complete assigned FEMA training, and complete required supervisor training if applicable.
Possess a valid New Mexico driver’s license by the date of hire and maintain it while employed.