Service Writer- Fleet Section

Bernalillo County•Albuquerque, NM

1d•Onsite

About The Position

The Service Writer is the point of contact for Fleet Management vehicle service requests involving repairs and maintenance. The role receives and evaluates requests, identifies problems, recommends corrective measures, monitors repair work, and evaluates work orders for quality control. It prepares, opens, and closes work requests and work orders, and provides administrative support to the fleet and facilities management team to help departmental operations run efficiently. The position also handles service coordination, records, expenditures, invoices, inventory, reporting, procurement coordination, customer service, and other administrative tasks. Duties are performed primarily indoors in a temperature-controlled environment, with exposure to outdoor weather when diagnosing repairs in the field. The role may require driving a county vehicle.

Requirements

High school diploma or GED.
One year of clerical or administrative experience.
An equivalent combination of related education and/or experience may be considered.
Possess a valid New Mexico driver's license by the date of hire and maintain a valid license while employed.
Complete a post-offer employment medical examination and background investigation.
Adhere to County safety guidelines and complete assigned FEMA training.
Complete required supervisor training, if applicable.
Ability to ask questions, listen to and follow verbal directions in English, and understand and follow written directions in English.
Ability to give and receive verbal and written directions in English and communicate clearly in speech and writing.
Sound judgment and ability to apply safety precautions in the vehicle maintenance shop.
Ability to apply information from vehicle maintenance and operations manuals to determine appropriate solutions.
Ability to stand and walk for an entire shift; climb and descend stairs; kneel and crouch briefly; and occasionally bend and twist at the waist.
Ability to work with arms extended constantly and arms bent frequently while diagnosing vehicle repairs.
Ability to push or pull with an estimated force of 40 pounds, lift an estimated 50 pounds from ground level to waist or chest level, and carry an estimated 50 pounds.
Ability to use hands and fingers to grasp and manipulate equipment in a coordinated manner, use finger dexterity with tools and office and shop equipment, and coordinate hand and eye movements.
Sufficient eyesight and ability to use legs and feet to stand, walk, climb stairs, and drive as needed.

Responsibilities

Serve as the main point of contact for vehicles requiring maintenance and repair.
Open and write vehicle repair work orders, enter data into the Fleet Management System, retrieve and review computer data, and compile reports.
Research and order specialty automotive parts as needed.
Communicate with mechanics, supervisors, and management to identify vehicle maintenance needs and problems.
Obtain repair cost estimates from vendors and prepare itemized work orders listing parts and labor costs.
Coordinate with procurement on purchase orders and payment for procured items.
Track and manage expenditures and invoices.
Create and coordinate maintenance schedules and contact appropriate departments to arrange preventive maintenance and repairs.
Help monitor the quality of vehicle repairs and maintenance, evaluate completed work, and compare listed parts with those actually installed.
Maintain files for open work orders and logs of off-site repairs.
Assist Risk Management with repairs using the agreed flow chart.
Track and manage inventory.
Maintain databases and files for reporting.
Perform office organization and administrative support, including processing incoming orders, maintaining vehicle and accounting databases, managing files and reports, and receiving and distributing mail or electronic communications.
Provide customer service, prepare contracts, handle complaints, and assist the supervisor with timekeeping tracking.
Assist management with calendars for activities, meetings, and other events.
Perform other job-related duties as required or assigned.