Porter

Whataburger (Whataburger of Mesquite, Inc.)•Dallas, GA

26d

About The Position

The Porter is a business partner responsible for helping ensure that each Whataburger customer has an experience that meets or exceeds expectations. The role supports the delivery of hot, freshly prepared, made-to-order products using high-quality ingredients in a comfortable, clean, and friendly restaurant. Porters participate in a skills development program and must achieve certification in the specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to work with frequent hand contact or immersion in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce, and wash hands frequently.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled time, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer service problems to the manager on duty.
Attend meetings and training sessions as required by management.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” respect coworkers, continue learning, follow company policies, and serve as a role model and resource for team members.
Ensure products are prepared to quality standards, made as ordered, and delivered within service-time standards.
Support food production by preparing and stocking food items and stations as directed by management.
Promote excellent customer relations and participate in sales promotions and marketing events during work time.
Operate designated food-production and customer-service stations and achieve certification in associated stations and cleaning and sanitation procedures.
Learn and apply the correct locations and storage procedures for food, paper products, cleaning supplies, and other items.
Know menu items, ingredients, and availability; follow established recipes and food-handling procedures.
Stock drink, fry, dining room, grill, and other stations to maintain continuous service.
Receive and store produce appropriately; use First-In/First-Out (FIFO) rotation and maintain sufficient prepared produce and other assigned products for current and following shifts.
Maintain utensils and food-production equipment using proper cleaning, sharpening, and storage procedures, and use proper cutting surfaces.
Follow correct procedures for lifting and carrying heavy items; promptly mop spills and report leaks or equipment failures to management.
Handle and store cleaning and sanitizing chemicals properly.
Clean customer-service areas and other assigned areas, including landscaping, entrances, dining areas, condiment stations, restrooms, and food-production and storage units; dispose of trash properly.
Establish effective working relationships and support restaurant operations as a productive team member.
Support customer service by stocking stations and understanding the sequence of taking, preparing, and delivering customer orders.
Answer the phone courteously and articulately according to Whataburger procedures.
Use company assets responsibly and follow cash-handling policies.
Complete management-assigned responsibilities and tasks, cooperate with coworkers, complete a fair share of the shift workload, and arrive on time in a clean, complete uniform.
Learn and follow sanitation and cleanliness guidelines and complete required station certifications and assessments.