Porter

Whataburger (Whataburger of Mesquite, Inc.)•Rowlett, TX

26d

About The Position

The Porter is a business partner responsible for helping fulfill Whataburger’s purpose by promptly ensuring that each customer’s experience meets or exceeds expectations. This includes ensuring customers receive hot, freshly prepared products made to order with high-quality ingredients and served promptly in a comfortable, clean, friendly restaurant. Porters participate in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to work with frequent hand contact or immersion in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce, and to wash hands frequently.
Must complete station certifications and assessments for each position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled, check with management before leaving at the scheduled end of a shift, and submit schedule-change requests according to management guidelines.
Recognize and communicate customer service problems to the manager on duty.
Attend meetings and training sessions as required by management.
Demonstrate Whataburger’s Family Value Proposition of “Pride, Care, and Love,” respect coworkers, continue improving job skills, follow company policies, and serve as a role model and resource for team members.
Prepare and deliver products according to quality standards, customer orders, recipes, and service-time standards.
Support food production by preparing and stocking food items as directed, maintaining sufficient prepared produce and other products for the next shift, and stocking drink, fry, dining room, and grill stations.
Operate designated food production and customer service stations and achieve certifications for applicable stations and cleaning and sanitation procedures.
Learn and apply the correct storage locations and procedures for food, paper products, cleaning supplies, and other items; follow FIFO rotation and proper food handling, storage, and preparation practices.
Maintain utensils and food production equipment using proper cleaning, sharpening, and storage procedures, and use proper cutting surfaces.
Perform scheduled or assigned maintenance tasks; quickly mop spills and report leaks or equipment failures to the management person on duty.
Clean customer service and restaurant areas, including landscaping, entrances, dining room tables, condiment stations, restrooms, and food production and storage units; dispose of trash properly.
Participate in current sales promotions and marketing events during work time.
Establish effective working relationships and support restaurant operations as a productive team member.
Support customer service by stocking stations and understanding the sequence for taking, preparing, and delivering orders.
Answer the phone courteously and clearly according to Whataburger procedures.
Demonstrate fiscal responsibility with company assets and follow cash-handling policies.
Complete tasks and projects assigned by management, cooperate with others, share the workload, arrive on time in a clean, complete uniform, and meet sanitation, cleanliness, certification, and assessment expectations.
Assume additional responsibilities as assigned.