Phone Triage Nurse Jobs

About The Position

Requirements

• Valid LVN license with current California state licensure.
• Experience working as a triage nurse in pediatric settings or related environments such as hospitals, urgent care clinics, or medical offices.
• Familiarity with EMR/EHR systems for documentation and case management.
• Strong understanding of pediatric patient assessment techniques.
• Ability to communicate effectively with children of various ages and their families with empathy and professionalism in high-pressure situations.
• Ability to commute to Glendale, CA 91206.

Responsibilities

• Conduct phone-based triage assessments for pediatric patients with health concerns, including acute pain, infectious diseases, and chronic conditions such as asthma or allergies.
• Provide medical advice and guidance to parents or guardians, including home-care instructions and direction on when to seek care.
• Schedule appointments or direct patients to emergency or urgent care when warranted.
• Communicate professionally with patients and families, physicians, and other healthcare team members.
• Maintain accurate, detailed documentation in the electronic health record (EHR).
• Follow the practice's standing-order procedures.
• Support patients and doctors with prior authorizations.
• Coordinate referrals and scheduling.
• Follow up on lab results, telemedicine, and in-office appointment scheduling.
• Check voicemails and transcribe them into phone-note messages for callbacks.
• Give clear instructions on symptom management, medication administration, first aid, and when to seek emergency care or schedule follow-up appointments.
• Collaborate with physicians on urgent cases involving patient admissions and hospitalizations requiring immediate attention and case management.
• Adhere to HIPAA regulations and clinical confidentiality policies during patient interactions.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Retirement