Onsite Oncology Phone Triage Nurse

American Oncology Network•Asheville, NC

1d•$30 - $44•Onsite

About The Position

Answers incoming phone calls regarding patients. Consults with Head Nurse and/or physician to present patient’s problem and resolve the problem or direct calls to appropriate person. This role involves using nursing assessment skills to determine the nature and urgency of patient calls, resolving questions or problems, and directing calls appropriately. The nurse will maintain a daily log of calls, pull patient charts, discuss patient care steps with physicians/nurse practitioners, and handle prescription refill requests according to company procedure. The position may require travel to other company locations and occasional overtime.

Requirements

Nursing Degree
RN License in state of employment
Current CPR and BLS certifications
Valid Driver’s License and vehicle for travel to other clinic locations as needed
Experience with hematology/oncology patients in a clinic or hospital setting
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
EMR

Nice To Haves

Second language is an asset but not required.

Responsibilities

Answers phone calls from patients and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
Keep daily log of incoming calls and chart decision made regarding the calls.
Pull patient’s chart to accompany message for nurses and doctor.
Be able to discuss with the physician and/or nurse practitioner the steps necessary to insure proper patient care.
Be able to discuss with the physician any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
Responsible for hospice and home health agency questions regarding patients and documenting the physician’s decision regarding the request.
Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where physician can be contacted.
Handle prescription refill requests according to Company procedure.
Will be expected to work at any Company location to help meet Company’s business needs.
Will also be expected to work overtime when given sufficient notice.
Performs other duties and projects as assigned.