Phone Triage RN- Gastroenterology

Duly Health and Care•Palm Harbor, FL

3d•$27 - $39•Hybrid

About The Position

The Phone Triage RN in Gastroenterology manages patient health concerns and symptoms through telephone interactions, using physician-approved protocols to assess and manage symptoms. The role involves patient assessment and education, prioritizing incoming messages and test results, scheduling appointments and potentially tests or procedures, and obtaining insurance prior authorizations. The RN reviews and authorizes or denies provider-ordered prescriptions in accordance with established guidelines and may provide medical advice using Duly Health and Care protocols, provider directives, or an approved Nursing Triage Manual. The RN maintains accurate patient records, documents communications and patient education in the medical record, and posts test information. The role also serves as a clinical resource for office staff, performs or delegates tasks that facilitate patient care, assists with staff orientation and training, and supports improvements in nursing and leadership skills. The RN advocates for patients and provides care with a focus on service excellence, respect, concern, and cooperation. This is a full-time, 40-hour-per-week hybrid position based in Oak Brook Terrace, with a Monday–Friday schedule.

Requirements

Current RN licensure in nursing.
Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
Knowledge of OSHA and HIPAA.

Nice To Haves

A minimum of one year of professional nursing experience in a clinical or hospital setting is preferred; new graduates may be considered under specific circumstances.

Responsibilities

Assess patient health concerns and symptoms by telephone using physician-approved protocols, and provide appropriate medical advice, education, reassurance, or crisis intervention.
Respond to and prioritize incoming patient messages and test results.
Schedule appointments and, as needed, tests and procedures; obtain insurance prior authorizations when applicable.
Review and authorize or deny provider-ordered prescriptions according to established guidelines.
Educate patients and family members about diagnostic procedures, medications, nutrition, and health and wellness according to individual needs and provider direction or group policy.
Maintain accurate and detailed patient records, post tests, document patient education, and enter pertinent patient communications into the medical record.
Perform and delegate tasks that facilitate patient care and remain aware of coding and reimbursement issues.
Answer questions and provide assistance to clinical and non-clinical office staff as appropriate.
Assist in orienting and training new staff and seek opportunities to improve nursing and leadership skills.
Advocate for patients and perform additional duties as assigned while providing patient-focused care.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
Mental health benefit at no cost.
Employer-provided life and disability insurance.
$5,250 tuition reimbursement per year.
Immediate 401(k) match.
40 hours of paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks of parental leave at 100% pay.
Financial benefit for adoption and surrogacy for non-physician team members who meet eligibility requirements.
Additional compensation may be available through shift differentials, bonuses, and other incentives.