Phone Triage Nurse- Gastroenterology

Duly Health and Care • City of North Tonawanda, NY

8d • $27 - $39 • Onsite

About The Position

This role involves managing patient health concerns and symptoms via telephone, utilizing physician-approved protocols for assessment and management. The nurse will provide patient education, potentially engage in crisis intervention, and prioritize incoming patient messages and test results. Responsibilities include scheduling appointments, tests, and procedures, obtaining insurance prior-authorization, and reviewing/authorizing/denying provider-ordered prescriptions according to guidelines. The nurse will also deliver patient education tailored to individual needs, explain diagnostic procedures, medications, nutrition, and wellness maintenance, and respond to patient questions and concerns with reassurance. The RN will assess medical conditions and provide medical advice using Duly Health and Care protocols, Provider directives, or an approved Nursing Triage Manual. Additionally, the role requires maintaining accurate patient records, posting tests, documenting patient education, and entering all pertinent patient communications into the Medical Record. The nurse will also act as a clinical resource for staff, delegating tasks, being aware of coding and reimbursement issues, and assisting in orienting and training new staff. The position emphasizes utilizing current nursing practices, focusing on patient needs, and exemplifying service excellence, care, concern, respect, and cooperation. As a member of the healthcare team, the nurse will function as a patient advocate, serving as the initial contact for patient-related issues. Additional duties may be assigned.

Requirements

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA.
• Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.

Responsibilities

• Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms.
• Requires assessment, patient education and may require crisis intervention.
• Responds to and prioritizes incoming patient messages and test results.
• Schedules appointments as needed.
• May schedule tests and procedures and obtain insurance prior-authorization.
• Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness.
• Responds to patient questions and appropriately provides reassurance while responding to patient concerns.
• The RN can assess the patient's medical condition and provide medical advice using Duly Health and Care protocols, Provider directive or an approved Nursing Triage Manual.
• Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided.
• Enters all pertinent communications with the patient into the Medical Record.
• Performs and delegates a variety of tasks to facilitate patient care.
• Aware of coding and reimbursement issues.
• Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate.
• Assists in orienting and training new staff.
• Seeks opportunities to improve or enhance nursing and leadership skills.
• Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation.
• As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues.
• Additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed