LVN - Pediatrics Triage Phone Nurse

Glendale Pediatrics•Glendale, CA

1d•Onsite

About The Position

Glendale Pediatrics is seeking a Licensed Vocational Nurse (LVN) to join their team as a full-time Pediatric Triage Phone & Administrative Nurse. This role serves as the primary point of contact for parents and guardians needing support for their children's health concerns. The LVN will provide expert nursing advice and support by assessing symptoms, offering guidance, and coordinating care through phone and portal message triage. The position requires compassionate communication skills and clinical expertise to ensure pediatric patients receive timely, accurate, and empathetic care in a fast-paced, supportive environment.

Requirements

Valid LVN license with current CA state licensure required.
Proven experience working as a triage nurse in pediatric settings or related environments such as hospitals, urgent care clinics, or medical offices.
Familiarity with EMR/EHR systems for documentation and case management purposes.
Knowledge of ICD-9/ICD-10 coding for accurate medical documentation and billing processes.
Strong understanding of pediatric physiology and anatomy and of patient assessment techniques.
Ability to communicate effectively with children of various ages and their families while demonstrating empathy and professionalism in high-pressure situations.
CA LVN License (Required).
Ability to Commute: Glendale, CA 91206 (Required).

Responsibilities

Conduct thorough phone-based triage assessments for pediatric patients presenting with health concerns, including acute pain, infectious diseases, and chronic conditions such as asthma or allergies.
Provide appropriate medical advice and guidance to parents or guardians, including home care instructions, and encourage them to seek medical care.
Schedule appointments or direct patients to emergency or urgent care as warranted.
Communicate effectively and professionally with patients/families, physicians, and other members of the healthcare team.
Maintain accurate and detailed documentation in the electronic health record (EHR).
Follow standing order procedures as indicated by the practice.
Support patient and doctor needs for prior authorizations.
Referral coordination and scheduling.
Follow up on lab results, telemedicine, and/or in-office appointment scheduling.
Check and transcribe voicemails into phone note messages for callbacks.
Provide clear instructions on symptom management, medication administration, first aid, and when to seek emergency care or schedule follow-up appointments.
Collaborate with physicians on urgent cases involving patient admissions and hospitalizations requiring immediate attention and case management.
Maintain strict adherence to HIPAA regulations and clinical confidentiality policies during all patient interactions.