Registered Nurse Phone Triage HOPD-IHP- 1.0 FTE
About The Position
As a Registered Nurse Phone Triage at Indiana Heart Physicians, you will thrive in a fast-paced, busy environment, efficiently answering calls, listening, and determining the best course of action to ensure each patient is helped pleasantly and properly. Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board-certified cardiologists across multidisciplinary clinics. IHP provides advanced cardiac imaging and participates in research and clinical trials. As part of the Franciscan Health Heart Center, IHP delivers nationally recognized, patient-centered cardiovascular excellence.
Requirements
- Associate's Degree Nursing/Patient Care
- 1 year Nursing/Patient Care in acute care or ambulatory settings
- Basic Life Support Program (BLS) certification required - American Heart Association
- Registered Nurse (RN) license - State Licensing Board
Nice To Haves
- Bachelor's Degree Nursing/Patient Care
Responsibilities
- Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
- Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
- Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
Benefits
- Sign on Bonus Available
- observed holidays off work
- comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
