Patient Service Representative-IHP- 1.0 FTE
About The Position
When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. This is a busy cardiology practice with a working schedule of Monday-Friday 7:30am to 4:30pm. It is an excellent opportunity for someone looking for job security, diverse career options, and the chance to make a significant impact on patient lives. This role requires integrity, good attendance, and dependability. Soft skills for a Patient Service Representative include empathetic communication, strong organizational skills, and adaptability, which together build a positive patient experience and efficient office flow.
Requirements
- Required High School Diploma/GED
- Requires integrity, good attendance and dependability
- Empathetic communication
- Strong organizational skills
- Adaptability
Nice To Haves
- 1 year Primary Care/Office experience
- 1 year customer service experience
Responsibilities
- Provide exemplary customer service; greet and direct patients, family members, and other visitors.
- Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
- Schedule appointments and accurately enters data into scheduling system.
- Register patients and enters or updates demographic and insurance information into EMR system.
- Communicate with clinical staff to maintain patient flow and update waiting patients.
- Collect patient payments; applies payments and adjustments to patient accounts.
- Balance daily encounter forms and cash drawers.
Benefits
- Comprehensive benefit offerings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
