Registered Nurse Phone Triage - IHP Electrophysiology- 1.0 FTE
About The Position
With Franciscan, an RN Phone Triage Nurse at Indiana Heart Physicians is a person who thrives in a fast-paced, busy environment. You are able to efficiently answer calls, listen and determine the best course of action – and do it all day long. You are the person who ensures each patient is helped pleasantly and properly. WHO WE ARE With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.
Requirements
- Associate's Degree Nursing/Patient Care
- 1 year Nursing/Patient Care in acute care or ambulatory settings
- Basic Life Support Program (BLS) certification required - American Heart Association
- Registered Nurse (RN) license - State Licensing Board
Nice To Haves
- Bachelor's Degree Nursing/Patient Care
Responsibilities
- Provide specialized telephone triage for electrophysiology patients, assessing arrhythmia-related symptoms, cardiac device concerns (pacemakers/ICDs), and post-procedure recovery needs to ensure timely and appropriate care
- Coordinate electrophysiology patient care by reviewing diagnostic results, addressing medication and treatment questions, and collaborating closely with providers to optimize outcomes for patients with heart rhythm disorders
- Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
- Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
- Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
Benefits
- Sign on Bonus Available
- consistent day shift schedule
- observed holidays off work
- comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
