Pharmacy Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
• Build customer relationships by anticipating needs and promoting pharmacy services and healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, and adequately stocked pharmacy.
• Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow company Good Faith Dispensing policy and understand the role in meeting its requirements during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error policies and the Continuous Quality Improvement Program.
• Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager’s direction; build relationships with retail partners.
• Lead technician performance management, including discipline and termination recommendations or decisions; address attendance, timeliness, compliance, and performance through constructive discipline and action planning.
• Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training policies.
• Identify team members’ pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting compliance using company resources.
• Follow company and legal requirements for employee selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or required state certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Seek professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
• Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.