Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions. The manager supports patient care and pharmacy workflow, oversees non-clinical administrative and inventory tasks, and helps ensure compliance with company policies and applicable laws and regulations. The role also supports customer service, insurance claim resolution, pharmacy security and asset protection, technology and process changes, community outreach, and pharmacy financial and operational performance. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician experience in a retail or hospital setting. Flexible scheduling, including evening and weekend hours, is required. The posted hourly range is $22.50 to $35.75; the actual offer depends on factors including geography, skills, education, and experience. The position remains open until filled.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services, with an emphasis on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law.
- Assist with healthcare service offerings, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-clinical business administration and inventory management under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
- Apply company asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Manage technician performance, attendance, and timeliness; apply constructive discipline policies and make or recommend decisions concerning discipline, suspension, or termination.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training procedures.
- Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager with monitoring team member licenses, registrations, and certifications, and document their status using company resources as appropriate.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
