Pharmacy Operations Manager

Walgreens•Seaside, CA

19d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, prescription operations, patient-care activities allowed by law, pharmacy workflow, inventory and administrative tasks, compliance, reporting, insurance claim resolution, technology and process rollouts, equipment maintenance, asset protection, and community outreach. It also supports the Pharmacy Manager and Store Manager in improving pharmacy financials, operational quality, and customer service. The role maintains required certification and develops pharmacy and healthcare knowledge and skills.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve complaints, respond to requests promptly, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law; assist with healthcare services such as vaccines and health screenings where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and hold the team accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Under pharmacist direction, ensure compliance with and execution of non-clinical business administrative activities and pharmacy inventory tasks; manage annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply asset-protection techniques; support diversion monitoring and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail-partnership relationships.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, punctuality, legal compliance, and constructive-discipline policies.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use resources such as the Walgreens Online Verification System to document licensure status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training, including LTMP e-modules, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team as required.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.