Pharmacy Operations Manager

Walgreens•Seminole, FL

19d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The manager supports customer service, pharmacy workflow, patient care activities, inventory and administrative operations, compliance, insurance claim resolution, technology and process rollouts, asset protection, and community outreach. The role collaborates with pharmacists and store leadership, while ensuring that activities requiring pharmacist licensure remain under pharmacist direction or supervision. The position requires a high school diploma or GED, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule that includes evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, and complete non-clinical patient calls.
Assist with healthcare service offerings, including vaccines, health screenings, and other health services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and support its requirements.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues, prevent payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal and regulatory compliance, and timely completion of training.
Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications, and use company resources to document licensure status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.