Pharmacy Manager

Walgreens•Hedwig Village, TX

19d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies, while managing pharmacy workflow, financial performance, inventory, and the patient experience. The Pharmacy Manager leads pharmacy staff performance, engagement, training, coaching, and formal performance management. The position also oversees pharmacy operations and compliance, supports patients and staff with pharmacy technology and insurance issues, maintains required credentials, and works with the Store Manager and local healthcare community to improve pharmacy performance and promote health and wellness services.

Requirements

Bachelor of Science in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide patient consultations and assistance, resolve patient issues, and model customer-service practices that support a positive, empathetic, and inclusive experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including the Good Faith Dispensing policy.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignment, coordination, team input, opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and other questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable and in accordance with company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and documentation required by state and federal laws to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and team-member welfare to support morale and positive working relationships.
Maintain required licensing, credentialing, and certification for clinical services; complete required education credits, training, and learning modules.
Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management practices, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services in the community to support business growth and health and wellness awareness.