Pharmacy Manager

Weis Markets•Dover, PA

19d•Onsite

About The Position

The Pharmacy Manager oversees pharmacy department operations, ensuring prescriptions are accurate and appropriate and that the department complies with applicable state and federal Board of Pharmacy regulations. The manager works collaboratively with store operations, drives associate engagement, and communicates department and company strategy to pharmacy associates. The role focuses on growing script volume and building a profitable business through clinical programs, including immunizations and, when available, Medication Therapy Management. It also includes inventory oversight, customer service and healthcare counseling, pharmacy security, and maintaining an orderly department. The manager supervises pharmacists, pharmacy associates, and support staff, and is responsible for their training, coaching, discipline, performance appraisals, and development. The position also handles customer concerns, interacts with physicians, and prioritizes operational tasks such as cycle counts, inventory management, and customer will-calls. The role includes interviewing, hiring, directing, rewarding, and resolving complaints in accordance with Weis Markets policies and applicable laws.

Requirements

Bachelor’s degree (BS), doctoral degree (PHARM.D.), or equivalent in Pharmacy.
Two years of retail pharmacy experience.
Immunization Certification through an accredited organization, such as APhA.
Ability to perform each essential duty satisfactorily.

Responsibilities

Maintain a collaborative business relationship with the store operations team, drive associate engagement, and communicate department and company strategy to pharmacy associates.
Ensure the accuracy and appropriateness of prescriptions by completing Drug Utilization Review and Final Quality Assurance in accordance with applicable state and federal Board of Pharmacy regulations.
Manage the department to build a profitable business and grow script volume through recommended clinical programs, including immunizations and, when available, Medication Therapy Management.
Work with the Pharmacy District Manager and pharmacy staff to control inventory, track weekly sales, and order pharmaceutical stock as needed to meet customer demand and maximize profits.
Align performance objectives with the seven measurable department metrics for pharmacy effectiveness and efficiency.
Provide excellent customer service, assist customers with medical-related issues, and provide healthcare counseling.
Supervise work completed by pharmacists, pharmacy associates, and support staff.
Direct training, coaching, and discipline, and manage pharmacy associates.
Maintain appropriate security of the pharmacy department.
Handle and resolve customer issues, complaints, and questions to build trust and loyalty.
Interact with physicians and use reference materials to obtain information about customers and prescriptions and resolve issues.
Help maintain the pharmacy department by keeping it clean and orderly.
Review ongoing training and development of department personnel to improve performance, support continuous development, reduce turnover, and control labor costs.
Prioritize pharmacy department tasks and ensure timely completion, including cycle counts, inventory management, and customer will-calls.
Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints in accordance with company policies and applicable laws.