Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable laws and company policies, the manager supervises pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including decisions about discipline and termination. The position supports pharmacy operations, patient-care delivery, inventory management, compliance, customer service, insurance claims, community outreach, and pharmacy equipment and security. It also hires, onboards, trains, and schedules technicians; helps maintain team licensing and certifications; communicates information to the pharmacy team; and participates in store and pharmacy meetings. The role requires maintaining PTCB certification and completing company-required training and professional development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive new technology and process rollouts, support change and action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate and assign pharmacists, at the Pharmacy Manager’s direction, to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations regarding discipline and termination; ensure compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company policies and procedures.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using company resources.
- Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
- Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
