Manager, Pharmacy Verification - Allivet

Tractor Supply Company•Miami Lakes, FL

10d

About The Position

The Manager, Pharmacy Verification leads the day-to-day operations and overall performance of Allivet’s Prescription Verification team. The team manages prescription intake, veterinarian outreach, processing, issue resolution, and movement of prescriptions to pharmacist review. The Manager is accountable for staffing and capacity planning, productivity, service levels, team development, and compliance with pharmacy regulations, company policies, and operating procedures. Using performance data, the Manager identifies constraints, improves workflows, and manages labor to ensure prescriptions are processed accurately and efficiently. The role partners with Fulfillment, Customer Service, Technology, Product, Operational Excellence, Human Resources, pharmacy leadership, and other teams to resolve operational issues and improve the customer and team member experience.

Requirements

3–5 years of pharmacy operations experience, preferably in online, mail-order, central-fill, retail, or other high-volume pharmacy environments.
3+ years of progressive leadership experience.
High school diploma or GED/equivalent; any suitable combination of education and experience will be considered.
Demonstrated experience leading high-volume teams and workflows, including workforce planning, scheduling, capacity management, employee development, and performance management.
Strong knowledge of prescription verification workflows, pharmacy regulations, and operational performance metrics, including productivity, quality, service levels, and labor.
Ability to use data, process improvement, standardized work, technology, and automation to improve operational performance and solve complex problems.

Responsibilities

Lead daily Pharmacy Verification operations from prescription intake and veterinarian outreach through issue resolution and pharmacist review.
Set priorities and adjust workflows based on volume, backlog, staffing, customer needs, and service expectations.
Monitor productivity, quality, turnaround time, and backlog; report results and address performance gaps.
Maintain consistent procedures and resolve operational escalations.
Plan staffing, schedules, and workload to meet demand while managing labor responsibly.
Lead, coach, and develop Verification Supervisors, Pharmacy Technicians, and pharmacists.
Set clear expectations, address performance concerns, and support onboarding, training, and recognition.
Maintain cross-training and coverage plans for staffing gaps, outages, peak periods, and growth.
Ensure operations follow applicable pharmacy regulations, company policies, and approved procedures.
Monitor quality and pet safety, address issues, and maintain appropriate controls and documentation.
Support required training, audits, and corrective actions in partnership with pharmacy leadership.
Improve workflows to reduce delays, rework, and manual tasks while strengthening accuracy and turnaround time.
Partner with Operational Excellence, Technology, and Product on process improvements and automation.
Support system testing, implementation, training, and resolution of issues affecting Verification.
Work with pharmacists, Fulfillment, Customer Service, and other partners to resolve processing issues, align capacity, and support new programs and launches.