Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports pharmacy services and workflow, customer service, inventory, equipment, records, compliance, insurance claims, and community outreach. The role also hires, onboards, trains, schedules, and develops technicians; monitors required licensing and certifications; maintains PTCB certification and relevant knowledge; and communicates with pharmacy and store teams. Work is performed within applicable company policies and state and federal laws and regulations, with clinical activities conducted under pharmacist supervision and where allowed by law.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
- Build customer relationships by anticipating needs and promoting pharmacy services and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, and adequately stocked pharmacy.
- Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy and understand the role in meeting its requirements during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error policies and the Continuous Quality Improvement Program.
- Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager’s direction; build relationships with retail partners.
- Lead technician performance management, including discipline and termination recommendations or decisions; address attendance, timeliness, compliance, and performance through constructive discipline and action planning.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training policies.
- Identify team members’ pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting compliance using company resources.
- Follow company and legal requirements for employee selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or required state certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Seek professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
- Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
