Pharmacy Manager Jobs

About The Position

Requirements

• BS in Pharmacy or PharmD degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled substance laws.
• For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, answer questions, resolve issues, anticipate needs, and promote a positive patient experience.
• Model customer service practices and help patients understand and access consultation, medication management, drug therapy review, immunization, diagnostic testing, and other clinical or wellness services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
• Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, shift changes, and pharmacy opening and closing.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support staff and patients in their use; identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout improvements.
• Prepare and submit records, reports, and other documentation required by law to operate the pharmacy.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
• Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression.
• Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Maintain and enhance pharmacy, healthcare, retail, and management knowledge and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
• Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.