Pharmacy Manager

CVS Health•Norfolk, VA

13d•$65 - $85

About The Position

CVS Health is hiring a Pharmacy Manager to lead and develop a retail pharmacy team and cultivate a culture of excellence, safety, inclusion, and compassionate patient care. The Pharmacy Manager supports patients through safe and appropriate dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permissible. The role models best practices, supports pharmacy performance, coaches colleagues, and ensures pharmacy operations follow applicable legal, regulatory, professional, and company requirements. The manager oversees pharmacy operations and team performance, including onboarding and training pharmacists and technicians, supporting licensure progress, maintaining inventory practices, reviewing business reporting, and developing action plans. The position works with the Store Manager to maintain a talent pipeline and may oversee Staff Pharmacists and District Support Pharmacists. The manager must remain flexible to meet scheduling and business needs, including nights and weekends, and may work at the home store and other market locations to meet business needs.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Ability to provide friendly assistance, recognize patient reactions, and respond appropriately.
Verbal and written communication skills, including active listening and accurate conveyance and receipt of detailed spoken information.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, address performance, and adapt to changing circumstances.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, and promote safe, compassionate, and effective patient care.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct new Technician and Pharmacist onboarding for the store and district, provide CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual performance reviews and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example; delegate and empower team members; motivate the team; solve problems; adapt and take accountability; and coach, encourage, provide feedback to, discipline, or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.