CA Pharmacy Manager

CVS Health•San Diego, CA

12d•$70 - $91

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The role models compassionate care, supports team onboarding and development, oversees pharmacy operations, and ensures safe, accurate prescription fulfillment and compliance with applicable laws and regulations. The manager also supports immunizations and pharmacist-delivered clinical services where permissible, maintains effective inventory practices, and collaborates with store leadership to meet patient and business needs. The Pharmacy Manager manages pharmacy team performance through coaching, observation, feedback, training, performance reviews, and action plans. The position requires flexibility for scheduling and business needs, regular and predictable attendance including nights and weekends, and the ability to complete required training within designated timeframes. The role is full-time, with anticipated weekly hours of 40. The typical pay range is $70.00–$91.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics to determine prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their timely completion of training and licensure requirements.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address operational gaps in workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, encourage feedback, and take relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
Lead by example, delegate tasks, motivate and develop colleagues, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.