CA-Manager

Apple

1d

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store, helping the team achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals.

You help recruit, train, develop, and retain a diverse, high-performing team. Through Floor Leadership, you interact with team members and customers, model effective practices, and help ensure business priorities are met and exceptional service is delivered. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate. You plan and execute operational strategies in assigned functional areas, maintain company policies and procedures, and protect company assets and confidential information. You also contribute to an inclusive, safe, and respectful environment and demonstrate Apple’s inclusion and diversity values in your daily work.

Requirements

• Experience leading a team in a retail, sales, or related environment.
• For positions based in Quebec, fluency in French in spoken and written communication (or sign language); English (or sign language) is required in the rest of Canada.
• Availability according to business needs; the schedule may include evenings, weekends, and holidays, subject to local laws and approved accommodations.
• Ability to exceed goals and persevere through obstacles.
• Ability to honor commitments and establish mechanisms that encourage others to do the same.
• Ability to build trust within a team and demonstrate strong integrity.
• Ability to make timely, informed decisions using questions, analysis, experience, and judgment.
• Ability to communicate effectively and adapt communication style to different audiences.
• Ability to develop others through mentoring, coaching, and constructive feedback.
• Ability to help colleagues overcome challenges while remaining calm in a fast-paced, constantly changing environment.
• Ability to resolve conflicts and disagreements productively.

Responsibilities

• Lead, coach, develop, and empower team members to learn, grow, and achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and supporting business priorities and exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Drive business priorities and store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment, respect differences, and demonstrate Apple’s inclusion and diversity values.
• Model inclusive leadership behaviors, develop and retain diverse teams, and help create a safe, respectful, and inclusive environment.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed