Area Manager - CA

Mission Linen Supply•Newark, CA

11d•$75,000 - $85,000

About The Position

Mission Linen Supply is hiring an Area Manager to lead a market team of six to twelve Route Sales & Service Representatives (RSSRs), who deliver and service linen, uniform, and facility product lines. The Area Manager oversees daily route operations, customer service, account retention, and sales performance, and helps the depot and district achieve operational goals. The role is comparable to a District Manager position at other route-based companies and is a leadership pipeline toward General Manager and Branch Manager roles. The Area Manager manages route check-ins, coverage, and restructuring; coaches RSSRs on service and sales; oversees account renewals and contract terms; and contributes to sales strategy, market definition, product lines, merchandise quality, advertising, and pricing. The role owns market-level account retention and growth, supports new-business development, and drives plant goals for volume, retention, and contract management. The position reports to a General Manager, District Manager, or Branch Manager. Mission Linen Supply is a family-owned, privately held provider of linen, uniform, and facility services operating across five western states. Founded in 1930 and headquartered in Santa Barbara, California, the company describes its industry as stable, essential, and recession-resistant, with ongoing leadership advancement opportunities. Industry-specific laundry or uniform experience is not required; the company will train the successful candidate on its products and systems. The stated base salary is $75,000–$85,000, based on education, experience, other qualifications, and assignment location. Additional compensation opportunities include company-wide sales contests, product-specific performance bonuses, a top-performer annual incentive, a quarterly sales incentive based on route-team performance, and an annual incentive tied to company and plant performance. Benefits include medical, dental, and vision insurance; a retirement savings program; and paid sick, holiday, and vacation time.

Requirements

Experience in transportation, route operations, delivery, or logistics management.
Direct leadership or supervisory experience managing a team.
Proven account management skills, including customer service delivery, upselling and cross-selling, account renewals, and contract terms.
Strong business acumen and comfort owning plant- or district-level performance goals.
Excellent customer service skills and ability to provide effective leadership.
Excellent work ethic and a high level of organization.
Computer literacy.
Valid driver's license with a clean driving record.
Ability to pass a physical agility test and lift up to 50 pounds.

Responsibilities

Manage daily RSSR activities, including route check-in, route coverage, and route restructuring.
Lead and coach RSSRs on customer service standards and ensure service issues are resolved quickly and correctly the first time.
Direct and train RSSRs in upselling and cross-selling products and service lines to existing accounts.
Manage account renewals and contract terms, proactively renewing agreements and protecting revenue on accounts at risk of cancellation.
Assist in developing sales strategies and shaping market area definition, product lines, merchandise quality, advertising, and pricing.
Drive plant goals for forecasted volume, account retention, and contract management.
Administer RSSR recruitment and training, including orientation, product familiarity, company policy, goals, and objectives; provide ongoing coaching on retention, planning, sales technique, and professionalism.
Pursue market potential, follow up, and close sales with selected customers in coordination with the General Manager, Sales Representatives, and RSSRs.
Maximize new business, deepen penetration of existing accounts, and own account retention across the assigned market.
Recruit, train, coach, and hold six to twelve RSSRs accountable to daily and weekly service and sales goals.