CA Pharmacy Manager

CVS Health•San Diego, CA

11d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change while addressing performance opportunities. The role models CVS Health’s purpose and values, supports team onboarding and development, recognizes colleagues, and oversees pharmacy operations in compliance with applicable laws, regulations, and company policies. The Pharmacy Manager works at the bench, guides safe and accurate prescription fulfillment, provides meaningful patient counseling, and promotes immunizations and pharmacist-delivered clinical services where permitted. The role manages pharmacy performance, inventory, staffing and scheduling; trains and oversees pharmacy colleagues; partners with the Store Manager on talent development; and uses business reporting to create action plans. The manager fosters a safe, inclusive, and supportive team environment and maintains current clinical and technical skills. The position requires active pharmacist licensure in the state where the store is located, an active National Provider Identifier, eligibility to practice without being on the DEA Excluded Parties list, and 1–2 years of pharmacist experience. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $70.00–$91.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, and hold pharmacy team members accountable.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to communicate spoken ideas and convey and receive detailed oral instructions.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling best practices and cultivating a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, follow up consistently, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance and medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual reviews and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a psychologically safe team environment by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate team members, provide coaching and feedback, and address team member performance, including discipline or termination as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.