Pharmacy Operations Manager

Walgreens•Anoka, MN

13d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, counting and verification where permitted, non-clinical patient calls, insurance claims, inventory management, records, equipment, and compliance activities. The role coordinates pharmacy schedules and workflow, supports healthcare services and community outreach, and works with the Pharmacy Manager, pharmacists, and Store Manager to improve financial performance, operational quality, and customer service. The position also leads technician hiring, onboarding, training, and scheduling; monitors required training and credentials; communicates with the pharmacy team; participates in store and pharmacy meetings; and maintains PTCB certification and relevant pharmacy and healthcare knowledge. The hourly range is $22.50–$35.75. The role remains open until filled. Walgreens benefits are referenced at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable law.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, patient and physician calls, and healthcare service offerings as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead new technology and process rollouts, promote change and action planning, ensure proper operation and maintenance of pharmacy equipment, and collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision and communicate prescription errors to the accountable pharmacist while following company error and Continuous Quality Improvement procedures.
Apply asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Maintain technician accountability for attendance, timeliness, legal compliance, engagement, and performance; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licensures, registrations, and certifications and maintaining compliant records and procedures.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, training, and performance improvement plans.
Seek professional development through self-monitoring, feedback, and mentorship from a Healthcare Supervisor.
Communicate relevant messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.