Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision and within applicable laws and company policies, the manager operates pharmacy systems, processes prescriptions, supervises technicians and cashiers, and is responsible for technician selection, scheduling, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, patient and physician calls, and legally permitted healthcare services. It coordinates daily workflow, schedules, supplies, inventory, records, equipment, compliance, insurance claims, and operational quality. The manager also supports customer service, community outreach, change initiatives, security and asset protection, and pharmacy financial and service improvements. The Pharmacy Operations Manager leads technician hiring, onboarding, training, scheduling, and performance accountability; helps ensure required licenses and certifications remain current; maintains their own PTCB certification and pharmacy knowledge; and communicates with the pharmacy team and store leadership. The position requires a flexible schedule that may include evenings and weekends. The stated hourly pay range is $22.50 to $35.75, with the actual rate dependent on factors including geography, skills, education, and experience. The role remains open until filled.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting relevant pharmacy healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings where allowed by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, organize the daily activity schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Support non-clinical administrative compliance and pharmacy inventory management, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, champion change, and engage the team in action planning.
- Ensure pharmacy equipment is operated and maintained properly; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy under pharmacist supervision.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager with improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
- Identify operational knowledge gaps and support team members through hands-on training or assigned learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, and document verification as needed.
- Follow company and legal procedures for selection, recruitment, record retention, and training.
- Maintain PTCB certification and required state certification or registration; maintain and enhance pharmacy and healthcare knowledge.
- Complete required certifications, education credits, and company training; follow performance improvement plans offered by the Pharmacy Manager.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
